AccountId: 011433970860
ContactId: ae17577a-27d2-40e0-86ec-f973b67a4d76
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 675520 ms
Total Talk Time (AGENT): 281792 ms
Total Talk Time (CUSTOMER): 350494 ms
Interruptions: 1
Overall Sentiment: AGENT=0.2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/20/ae17577a-27d2-40e0-86ec-f973b67a4d76_20250620T19:06_UTC.wav
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[AGENT][POSITIVE] I'm gonna start this.
[CUSTOMER][NEUTRAL] When I started the [PII].
[AGENT][NEUTRAL] I'm gonna start.
[CUSTOMER][NEUTRAL] Simirejotravajado parala companyia mega for staff in [PII] and [PII].
[CUSTOMER][NEUTRAL] Yeah, the AP.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And don't say uh just is still or puesabaria clinica in [PII] you tell.
[CUSTOMER][NEUTRAL] [PII] is a report on mega course di que que pasar porque posi pagando in Naminguna clinica dentista me help me getting a uh um make it um uh a aarla seguranza.
[CUSTOMER][NEGATIVE] And don't say you may get miga at the mea questa yasun me in no in nomena unaquesta sigo pagando in no less yebo cuatro meses pagando la inola puedo saros and pagandogusto.
[AGENT][NEUTRAL] Indiana whoso deer can la la polisa quierramosoclamolopo.
[CUSTOMER][NEUTRAL] See, see loqueoqueros que pasar porque inolaosados and no pues are porque nolata was like quepos in que porque no puesta er ye in in non questaque medic and queues for gusto.
[CUSTOMER][NEUTRAL] OK no mela sayang and inlado.
[AGENT][NEUTRAL] In the paper.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] See undo aquilao.
[CUSTOMER][NEUTRAL] Policy number is $0.
[CUSTOMER][NEUTRAL] Cerro cuatro siete uno cuatro.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] OK, so in your organ mepoor sonamento direction telephone.
[CUSTOMER][NEUTRAL] Dosa de lo ciaochoio [PII] beniciere no telenodosincodos cuatrosueros idea.
[AGENT][POSITIVE] Mucho gracias.
[AGENT][NEUTRAL] We stay in the difficulties in control on a clinic paloerioin over early and this.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] Estes Sierrasco el pueo melanosos osiquere can la polia is a or no.
[CUSTOMER][NEUTRAL] Bueno que porquelapo pagan born pornada pero rosel porqueros put osa no no commode no no no.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] For now
[AGENT][NEUTRAL] OK, Ute Arrecivio system America noultromesis pagado decio esoero medicos or via no rescioistencia.
[CUSTOMER][NEUTRAL] See, she is the yo tengoti and ya yo reme yes pagando for the nomelasea.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] MTN.
[AGENT][NEUTRAL] But uh lo primero.
[AGENT][NEUTRAL] senora or is in a part avajo the on the is a multi plan allow a you know a paraloliarum provedor tanto a multi plan ponto come or yo.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Its circullos los loss me the multi use seguru biosos a no servicius um the ultraformata bien and elcao.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] See that that is it.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yellow is a peromasa de que escomo and pesartouevo oya on doctor for de quatro aosel doctorqueva me control.
[AGENT][NEUTRAL] OK, Pentoses noesta de intro lare the multiple.
[CUSTOMER][NEGATIVE] No, me o a medijo que esa medijoque intenrados clinica queerolo number tenuner medi intentao me isiola di te pasar to chart but congeo me porqueos used is is is um tin.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] I singerlojera it's a it's a company.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Can la cono medic and lovely a megasque prolema babayamaremes pala.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK no no queue.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Bono estecao er la polia no cirla telephone severer correspondencia de su travajo porescrito but I reapolisa er the er um.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] In cao is no longer in condo me when is the cast of medio queso reo no estambajolare multi plan um loquepa locientes you meobajo the multi losses cirque so so merios pueda de cuentos of or precios differentes los mediosqueleva que no stand the multi plan.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] And tosesellogras intraode multivi sine embargo and mucaso queno cuentes to meo multi plan the tos for osciolos ervicios medios illium medico quevis unado paraquistenos mandare informaciono so to revisalle.
[AGENT][NEUTRAL] I are those beneficials that the local police established.
[CUSTOMER][NEUTRAL] Uh-huh, reel, um, look, I on the your voice. I am a health department. Hey you lookqueiro pueque the best that I forget drink I say do it for la oratorio I drink the same meroro don't drink I saypola consulta yeah mejoa porque no service so so medijoid lets get the family planning.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh, for me medijo the aviso de toro del del travajo on the family planning no solo podemo and do the esta ultimabequequela semana pasada erseque me mecuriola porquellano agea.
[CUSTOMER][NEUTRAL] family planning and planning for persons.
[CUSTOMER][NEUTRAL] no no no porque.
[CUSTOMER][NEUTRAL] Siu tao goo.
[AGENT][NEUTRAL] And
[AGENT][NEGATIVE] No, no.
[AGENT][NEUTRAL] No podemo de segua telefano.
[CUSTOMER][NEUTRAL] Uh-huh, and those lia le yeah, OK, well by a marcola theme of course on they just throw a handle.
[AGENT][NEUTRAL] Correct, prere request or TNN uh open caso that no teleooravorer no man con he um.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] the intro ramonte plan.
[AGENT][NEUTRAL] But said no circao build nos manda is a document I can establish.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] OK, and dosa oritayablo con con con mega forces leo is the yo yoda.
[AGENT][NEUTRAL] I sort of give you that.
[CUSTOMER][NEUTRAL] Oreo.
[AGENT][NEUTRAL] A so.
[CUSTOMER][NEUTRAL] Peron
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Weser la requests of yo querelatu[PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Uh-huh, is it [PII].
[AGENT][NEUTRAL] confirm [PII] uses receiving respoapele on la confirmation.
[CUSTOMER][POSITIVE] Ah, OK, OK, OK, perfect gentiendo, OK, muchisima grace [PII].
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, estodo mucha gracia.
[AGENT][NEUTRAL] You.
[CUSTOMER][NEUTRAL] It in one area.