AccountId: 011433970860
ContactId: adb73a48-2ac6-497d-8904-e459b7d589af
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3900 ms
Total Talk Time (AGENT): 300 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/12/adb73a48-2ac6-497d-8904-e459b7d589af_20250312T15:20_UTC.wav
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[AGENT][POSITIVE] Thank