AccountId: 011433970860
ContactId: adb5e018-366e-40af-ad40-adbf8683fa8f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 26500 ms
Total Talk Time (AGENT): 6331 ms
Total Talk Time (CUSTOMER): 7059 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/29/adb5e018-366e-40af-ad40-adbf8683fa8f_20250529T13:25_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good morning thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Hold for one moment.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Right
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] What
[AGENT][NEUTRAL] Is there anyone there?
[CUSTOMER][NEUTRAL] It