AccountId: 011433970860
ContactId: adb4ddb0-8557-42f7-a318-3f007b6badaf
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 330230 ms
Total Talk Time (AGENT): 140925 ms
Total Talk Time (CUSTOMER): 125770 ms
Interruptions: 0
Overall Sentiment: AGENT=0.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/20/adb4ddb0-8557-42f7-a318-3f007b6badaf_20250620T21:39_UTC.wav
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[AGENT][NEUTRAL] When I tell [PII].
[CUSTOMER][NEUTRAL] So I wanna start this nombres [PII].
[AGENT][NEUTRAL] So, yeah.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][POSITIVE] See a pleasure that the others.
[CUSTOMER][NEUTRAL] Uh, it's a young man.
[CUSTOMER][NEUTRAL] For yeah [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh, joquierra saber theuna doctor decavesera.
[CUSTOMER][NEUTRAL] I be a manrole peroqueranzo aparesen assassa accepta.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh, ratsi.
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] Siesta.
[CUSTOMER][NEUTRAL] So Iranza.
[AGENT][NEUTRAL] OK, um, so supreunta is CI una redecorreto porquesiel.
[AGENT][NEUTRAL] Lassiea la taseria deejamando paraaredoga seo.
[CUSTOMER][NEGATIVE] Uh, see porque porque deaca lao esta ranza.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, me on telephone and calama.
[CUSTOMER][NEUTRAL] They say Uno.
[CUSTOMER][NEUTRAL] Dove says ocho resocho.
[AGENT][POSITIVE] OK graciaspolia.
[CUSTOMER][NEUTRAL] Perodosincotrebedos res more.
[AGENT][NEUTRAL] OK, versus ion.
[CUSTOMER][NEUTRAL] Stress let me know it's.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] No, and [PII].
[AGENT][NEUTRAL] OK, what is the electronics.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, yes.
[AGENT][NEUTRAL] OK, um.
[AGENT][NEUTRAL] OK, safia esta polia the sojunapolisa limita icon esta polia um.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] None esita um egiruna res tores doctor [PII] doctora soloapolisas the red and buscaecuando no unacair um osan Olias and resi mandalamo.
[CUSTOMER][NEGATIVE] OK, you put your con your doctor and toss.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No, in Porta quesea una clinic face.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Fay kela clinica on the always say I'm a facey Providence Fay Medical Foundation.
[AGENT][NEUTRAL] OK, uh, no, I no not not mucho osteja nombre, um, in commodijarementtenemounairacu.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh, make me cure your doctor.
[AGENT][NEUTRAL] Yeah, OK, CSunoicina the cavesera the hema beneficio yes guarantee a pagos and union the covertura in estreciendolapovicia atta quatrovisitano.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Hm
[CUSTOMER][POSITIVE] OK, mucha gracias porque esquito me I'm.
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] I mean for me I don't check oka face messes wasmelololoela and to the yamamine.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK, see, so the sabin decorte so the saberque tino commoemoun network it canine teta decombianojare clamo the como prose puedeiamarnos you know howmos informacion, OK.
[CUSTOMER][NEUTRAL] People to
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, Mua glasses mua male.
[AGENT][NEUTRAL] And then I gotta go.
[CUSTOMER][POSITIVE] Esto muchas gracias.
[AGENT][NEUTRAL] Yeah what for.
[CUSTOMER][NEUTRAL] I tell her.
[AGENT][NEUTRAL] Mm.