AccountId: 011433970860
ContactId: adab3543-8479-456e-bb0a-dc3dd4211db7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 139360 ms
Total Talk Time (AGENT): 78969 ms
Total Talk Time (CUSTOMER): 53209 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/27/adab3543-8479-456e-bb0a-dc3dd4211db7_20250127T18:27_UTC.wav
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[AGENT][NEUTRAL] gracia.
[CUSTOMER][NEUTRAL] Hey, good, you know [PII].
[AGENT][NEUTRAL] and the Mara.
[CUSTOMER][NEUTRAL] panacare benefits for.
[AGENT][NEUTRAL] Claro in the poleficio in the telephone [PII].
[CUSTOMER][NEUTRAL] See Trecero cinco dostecinco Cinco cinco and Cinco.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] OK, email numeral policy.
[CUSTOMER][NEUTRAL] Ciceroentincote uno.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Nueveventidos Melle Ocho.
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, you.
[CUSTOMER][NEUTRAL] Uh, Marlorios.
[CUSTOMER][NEUTRAL] The same for them.
[AGENT][NEUTRAL] OK, see you.
[CUSTOMER][NEUTRAL] Say those.
[AGENT][NEUTRAL] OK, Eales uh servioquestaneficios.
[CUSTOMER][NEUTRAL] OK, because see mm visittacuvierto specialist visit.
[AGENT][NEUTRAL] Osina? OK.
[CUSTOMER][NEUTRAL] Well.
[AGENT][NEUTRAL] OK, and the benefiquejuna guaria de pasa verificacion de covertura uh tenemosunafe effectivida de embryono venti cuatro esta esto momentos yes tojuna seguro secundario supplementario in the uh no sotrocurimo prostemientotratamientogenic and doctoral beneficio de milquinientos or ambuatorium.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Prano, um, peronocurimo loquelavisita solamente curimos here is promiso.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Lavita.
[CUSTOMER][POSITIVE] OK, perfect. OK, uh, that uh per reference for.
[AGENT][NEUTRAL] No the name number referencia me no la.
[CUSTOMER][NEGATIVE] May I repeat this to nobody.
[AGENT][NEUTRAL] It's not on me no [PII].
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] So, OK, I can do. OK, that's the [PII] OK.
[AGENT][NEUTRAL] Then I know they gonna go me man he [PII].
[CUSTOMER][POSITIVE] Good thing of bueno.
[CUSTOMER][NEUTRAL] [PII] bye.
[AGENT][NEUTRAL] When when I