AccountId: 011433970860
ContactId: ad96f510-af74-43cb-9409-f01ef8be5ff4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1299920 ms
Total Talk Time (AGENT): 504177 ms
Total Talk Time (CUSTOMER): 687662 ms
Interruptions: 7
Overall Sentiment: AGENT=-0.1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/27/ad96f510-af74-43cb-9409-f01ef8be5ff4_20250327T12:04_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] Webuodiotominore [PII].
[AGENT][NEUTRAL] [PII] come on.
[CUSTOMER][NEGATIVE] Send me that er que preunta tepio was no memos er por 10 mira er your stoa and APR and me peril er complication.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Er, in fact I wanna examine and make much easy and preme fact.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No I er los immientos to er resulta gandosajito the texto deciendo to reclamo er contea say the sin you know but don't reintao reins join reacion laverda como eorgia reclamogamolola.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] A rea came a fatura joeloqueo examine us with the momente and to send it quepiendo application in the end.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] OK, perfect.
[CUSTOMER][NEUTRAL] Pay him I saw [PII] came cameme factorroal incorrolo exam quest see premepasa in is.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Right.
[AGENT][NEUTRAL] And then.
[CUSTOMER][NEUTRAL] Yeah, my moment so yeah kilo tango 0 kg 10 a.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] See Mira and says er anticuatro.
[CUSTOMER][NEUTRAL] So we
[CUSTOMER][NEUTRAL] Mini Quattro says Ms.
[AGENT][NEUTRAL] Mum.
[CUSTOMER][NEUTRAL] It can well it can inque preuntamira I el salvao joy toe and in in a way tunas.
[CUSTOMER][POSITIVE] Eco graciasa nos queso the hemi preseguro quesanne the heels a good complementario quesel PF queros have os yeah I sierra lojota porto no ledaperea as a little papeleoto parts a good seguro complementario.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah sto uh enera [PII] syana male memoria por or er so oleora des polio.
[CUSTOMER][NEUTRAL] Eira, um, me the direction is [PII]
[CUSTOMER][NEGATIVE] I know, but don't send us the same thing. You wear it don't send us the same time you wear it er uno [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] In me fetches sex redo the mino I think.
[AGENT][POSITIVE] Perfect maitre electronico sociosa.
[CUSTOMER][NEUTRAL] The Mira, I mean telephonicqueta say entta or cientieres.
[AGENT][POSITIVE] Perfect. You're current.
[CUSTOMER][NEUTRAL] [PII] [PII] it's hotta [PII] [PII].
[AGENT][NEUTRAL] Which is in gracias for verification information you know from in the via you Lamos chemo CV.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] The Casiosafe de servicioer.
[AGENT][NEGATIVE] The loss.
[CUSTOMER][NEUTRAL] got me.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Plato.
[CUSTOMER][NEUTRAL] Mira that.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Can also for common the the soft floor is.
[CUSTOMER][NEUTRAL] Yes no gala el el el seguro complementary.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Your tango andmente.
[CUSTOMER][NEUTRAL] Kelachare um you know com commo numeral numeral cuento.
[AGENT][NEUTRAL] Uh, no, the prosolo examinees lorecora.
[CUSTOMER][NEUTRAL] Well yeah yeah.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See la la di tra.
[CUSTOMER][NEUTRAL] It's so crazy now.
[CUSTOMER][NEUTRAL] recite they don't sin no son of moment nope mijo de rosin.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEGATIVE] Cerradorocinco delventicinco.
[CUSTOMER][NEUTRAL] They're gonna
[AGENT][NEUTRAL] OK, I see clama pera me to my profile.
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] Cerrocinco vein cinco.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] You can
[AGENT][NEGATIVE] No, no singeranvia no remo resi lamo.
[CUSTOMER][NEUTRAL] Well
[CUSTOMER][NEUTRAL] 84
[CUSTOMER][NEUTRAL] Yes it it uno in sin.
[AGENT][NEGATIVE] And I don't want to see it there.
[CUSTOMER][NEUTRAL] They know.
[AGENT][NEUTRAL] OK, almost up in.
[AGENT][NEUTRAL] And I think.
[CUSTOMER][NEUTRAL] I can you know, I get it. OK, you say mainticuatro sets quarantine saygen app applications to me.
[CUSTOMER][NEUTRAL] Dogenta or.
[CUSTOMER][NEUTRAL] OK, so I see and I see on paga.
[AGENT][NEUTRAL] Per the medi medique establium.
[CUSTOMER][NEUTRAL] It's era 70 quatro set those quattro says.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Is the claim in the back?
[CUSTOMER][NEUTRAL] 24 month, month.
[CUSTOMER][NEUTRAL] Right.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Palaeo as a poquitoro in the South Florida nosos and reclamo.
[AGENT][NEUTRAL] Or a con con tapa.
[AGENT][NEUTRAL] Is the
[CUSTOMER][NEUTRAL] OK, Ipelelo I let that I mean.
[AGENT][NEUTRAL] She via paga cono monolo pagamos.
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Yeah, why
[CUSTOMER][NEUTRAL] Yeah thank you loo lo esto I don't seize well system pero ella so Florian so much.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Um
[CUSTOMER][NEUTRAL] That when it's solo.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, yeah, yeah, hello yeah hello I don't know who Mainate.
[CUSTOMER][NEUTRAL] Yeah, yeah, yeah.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] The corro in and sin lossessment.
[CUSTOMER][NEUTRAL] In my hands in your what?
[CUSTOMER][NEGATIVE] Ultra ultra this is erro uno they saidrose they doveinco.
[AGENT][NEUTRAL] I'm sorry.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] Quanto cuanto geel uno rotaminos.
[CUSTOMER][NEUTRAL] No, that's.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] She got on those car for us.
[AGENT][NEUTRAL] Let
[CUSTOMER][NEUTRAL] Mm hm.
[CUSTOMER][NEUTRAL] Mm, que queerraogentadolares you know doing much.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Put it on.
[CUSTOMER][NEUTRAL] So
[AGENT][NEUTRAL] Leunto so you know Fernavi.
[AGENT][NEUTRAL] Porque apelepata la resin argotambien acopagolicadoal uh a monoon de gentadolare appliccado alcopago de la via el coaloli and no cure.
[CUSTOMER][NEUTRAL] See?
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Solia cure los prosemiento.
[CUSTOMER][NEUTRAL] Don't say that that don't.
[CUSTOMER][NEUTRAL] OK, please beneficials.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah, that's why it's I call them coming in a quest for a quest it's a.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Hey just meancora wait so your a quest you let your teno me LPL can this a complementarioloamine Igureamodejos.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I also was a request agnostic so not even no.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] No and and not that I'm my quest.
[CUSTOMER][NEUTRAL] And no one.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Assecuanto assecuanto er recuerda la fe cervio.
[CUSTOMER][NEUTRAL] Georgia
[CUSTOMER][NEUTRAL] Plala people like yo Florida sierto.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Gente meman examines and quest and take your Lugardes of Florida mesa sangre me quest medunaura examine it and your.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Um, uh, so Florida que quero yeah it's a serum.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Nosotros er er el pe process reclamo de res sals is the labs.
[AGENT][NEUTRAL] No, it's it.
[CUSTOMER][POSITIVE] Mm there's something that I like.
[AGENT][NEUTRAL] Where circa poquito see no, no, no essargo queue.
[AGENT][NEUTRAL] processoro la sues.
[CUSTOMER][NEUTRAL] No, you, you're not confused.
[AGENT][NEUTRAL] Well yes I
[AGENT][NEUTRAL] Do semana reseman vessel.
[CUSTOMER][NEUTRAL] Me
[CUSTOMER][NEUTRAL] Mira jokes mira quelos process momento.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No. No.
[CUSTOMER][NEUTRAL] Your 10 recio quest and manos 10 numerroel Billy.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Coo.
[CUSTOMER][NEGATIVE] Siesta gente quest for you has a poss gente que no LPL com the moment we are consul is Sierre and free as a biograph is in as in joke.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Claro.
[AGENT][NEUTRAL] Equeoura internment and mandarinacion.
[AGENT][NEUTRAL] Or
[CUSTOMER][NEUTRAL] No, because, because you're pagalos are you know goa paga because can you think of me agudos in me going in there it's a yes.
[AGENT][NEGATIVE] No, no, no, puestoso.
[AGENT][NEUTRAL] But men uno isabe conos is the quenos man the clavidado el clamos and via correo e correo is another.
[AGENT][NEUTRAL] It says.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Pero [PII] it is clamo is the brero.
[CUSTOMER][NEUTRAL] OK, so yes, so yeah, so for Marso Cinco so when Maro Cinco can you make can me man that be.
[AGENT][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] Sidarosusinjares resa del Seguro principal con la parte principal coilla parte que que que applica silent and casus state.
[CUSTOMER][NEUTRAL] God.
[AGENT][NEGATIVE] Jamelos que pele que por favor no lembien el elsapele porque espele.
[AGENT][NEUTRAL] All those
[CUSTOMER][NEUTRAL] he is a home.
[AGENT][NEUTRAL] In El Cao.
[AGENT][NEUTRAL] Claro clado solamenteleleo pue marlos porquelo de pasa which is versus TNN muchisima gente travajadoraimacosas in tons las cuentas cruz and the una personaios and el ravisarmente man el coro alos are the fis see um ysemandarron aloseguro quesa persona is a momento.
[CUSTOMER][NEUTRAL] Yellowish
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEGATIVE] Oh no.
[AGENT][NEUTRAL] And no no manlopelepele a nose caitrios.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Perolojoeloremos make this expression no and local slavia risque mira yoya is your eos in comunos sierto.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Joya senna loa logos los corrigosuela has a cla primero contadi puero something in medicomuna loca porquesque nuncamancos.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] That I am I consum proteicy la la gente la gente mandale I APL lays ok and muchos negligencia la gente quetravaja ut much la.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Let
[AGENT][NEUTRAL] Um, Opo comment cirque de esterando via espoliao apele in no not memos conta conning mediouna entidad America.
[CUSTOMER][NEUTRAL] Oh yeah.
[AGENT][NEUTRAL] Is to a los tanto looses or Centros laboratorios, etc.
[AGENT][NEUTRAL] I use por courtesia to information seguro immananellamo apele.
[AGENT][NEUTRAL] And I use sepuento malujobulo or no loess versus a use a no muchisimmoremos the the solo and Tindoquenoloasen.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][POSITIVE] No, no loss.
[AGENT][NEUTRAL] It amend the it amend the the ques agnostic resume which is in relamoseus and no in the porque no no one to inform you know when the lament so porque.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] In instances
[AGENT][NEUTRAL] Into this lo qui quiro uh alero is is is a loques used in commode por teen.
[AGENT][NEUTRAL] No standing obligation and obligation.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] In Peru.
[AGENT][NEUTRAL] She insistsor or no loss.
[AGENT][NEUTRAL] Can sago process.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Well he know
[CUSTOMER][NEUTRAL] OK, hold on, just see.
[AGENT][NEUTRAL] Uh, and toes uh laotraviaricute so me relamo sine embargoercommose expressesuito ma complicado entre um.
[CUSTOMER][NEGATIVE] Joselo lo que queer career trampo.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] OK. Oh, OK, perfect.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Got it. Mhm.
[CUSTOMER][NEUTRAL] And [PII] says,
[CUSTOMER][NEUTRAL] Noor America America.
[CUSTOMER][NEUTRAL] Opoladen del meolos de los examine eskenosecomo imagina well what are the audit yer being intens over is.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I'm going to Claire.
[CUSTOMER][NEUTRAL] Oh no, much is school.
[AGENT][NEUTRAL] And some.
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] Right yeah.