AccountId: 011433970860
ContactId: ad7adc60-5197-4cda-9db6-392203e76197
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 327309 ms
Total Talk Time (AGENT): 124360 ms
Total Talk Time (CUSTOMER): 48426 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/11/ad7adc60-5197-4cda-9db6-392203e76197_20250211T20:48_UTC.wav
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[AGENT][POSITIVE] We want to start this.
[CUSTOMER][NEUTRAL] They.
[AGENT][NEGATIVE] Mori.
[CUSTOMER][NEUTRAL] Team epoquedala the gap.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Oh, OK, and you know.
[CUSTOMER][NEUTRAL] No, no, no, you have yours.
[AGENT][NEUTRAL] And there's some numerous so locally searching for male.
[CUSTOMER][NEUTRAL] The decedentaincuentaochos.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Sareogena.
[CUSTOMER][NEUTRAL] Yeah, we see.
[AGENT][NEUTRAL] 4.
[AGENT][NEUTRAL] OK, [PII] sisteral mepoor or verific socio direction telephone.
[CUSTOMER][NEUTRAL] They take them on.
[CUSTOMER][NEUTRAL] The uh scimentodier rose minoinin.
[AGENT][NEUTRAL] So call.
[CUSTOMER][NEUTRAL] It sincuentao and [PII].
[CUSTOMER][NEUTRAL] [PII] Preo and say.
[AGENT][NEUTRAL] OK, so no telephone Rodriguez.
[CUSTOMER][NEUTRAL] Yeah that Jose de cuadro and the cinco.
[AGENT][NEUTRAL] Mutimasita es su electronico.
[CUSTOMER][NEUTRAL] For
[CUSTOMER][NEUTRAL] Renore aroa.
[AGENT][POSITIVE] Perfect. much gracia [PII] for verific guys inform us mamoso solicit unlie aversive questao.
[AGENT][NEUTRAL] effectivo del primero de nero de losinco.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Perfect. Loosenor Rodriguez era ta virtula electronico it solicit service una esta el el peocasa uno pardon buenos and no tale communiques.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] So lamentea cororajoquesincuentomento [PII].
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] It's see, sorry.
[AGENT][POSITIVE] Perfect. Excellent. Amos uh electronic to momento permit me momento.
[AGENT][NEUTRAL] No
[AGENT][POSITIVE] Perfecto [PII] de la [PII] de las this was the other way.
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Yeah, yeah, yeah, I may, I may, no, no, it's so.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Oh, that's