AccountId: 011433970860
ContactId: ad7655f0-6435-4cda-bef2-afded86e16ac
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 290709 ms
Total Talk Time (AGENT): 89875 ms
Total Talk Time (CUSTOMER): 142825 ms
Interruptions: 1
Overall Sentiment: AGENT=1.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/11/ad7655f0-6435-4cda-bef2-afded86e16ac_20250611T15:35_UTC.wav
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[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Buenos estoyamando porque mi amiposodierro esa arjetica nosa via lo lo queerra in [PII].
[AGENT][NEUTRAL] And the circulation.
[CUSTOMER][NEUTRAL] In Nomero deli sassy.
[CUSTOMER][NEUTRAL] Uh Crodo.
[CUSTOMER][NEUTRAL] Sincuenticinco quaina says un.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Uh the Rene Vasquezer.
[AGENT][NEUTRAL] Corelaimento senor basques.
[CUSTOMER][NEUTRAL] Oh Eddie basket.
[CUSTOMER][NEUTRAL] Beinticuatro de nero de milo decientosain.
[AGENT][NEUTRAL] Parme a telephone vasque.
[CUSTOMER][NEUTRAL] Bueno la la Direxion de laarjetica can ego fu [PII].
[AGENT][NEUTRAL] It is gracious for verification information enervas case Io esta is unapolisasekaria or gonna see the commoga.
[AGENT][NEUTRAL] principal and sque.
[CUSTOMER][NEUTRAL] Uh curebiendental.
[AGENT][NEUTRAL] No, it's the police no the beneficials, but services and talents.
[CUSTOMER][NEUTRAL] Is the cirqueso e er aparthe de seguro medical quetambientienne porsutravajo este bienciendocommo egundo seguro medical como quetinedos.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Comoloquenole cure unole cure.
[AGENT][NEUTRAL] Yes he is.
[CUSTOMER][NEUTRAL] I comojola pueo it just activa no queernada.
[AGENT][POSITIVE] That's correct. Lapoli suggest that you.
[CUSTOMER][NEUTRAL] Seeorquesa todolos travajose la leanda la la sa arjetica junto consoseguro pero noaa quere babacommoreso.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] See, yeah but reso.
[CUSTOMER][POSITIVE] You up quere seguro de vida. It has a good seguro medic.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Correct?
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] I gracia muyama and it's a cirquelo ya leerro aer unasita paracele uno peracion gen lapiel the lunar estado loquenole cure lajeta puedose your pagando conta.
[AGENT][NEUTRAL] It's correct. Siricuando el principal liondo spa osao servicios medicuss is the police.
[CUSTOMER][NEUTRAL] Yes, the police attienne unaki cantida de dinero.
[AGENT][NEUTRAL] It's if you
[CUSTOMER][NEUTRAL] For himjunajeta the ant.
[AGENT][NEUTRAL] It's no posses parte de la polia. I is it's the information so I'm in here I'll seor basque.
[CUSTOMER][NEUTRAL] I is a cirque er er quand de travajo podemoyammar Ique in mega elan informac.
[AGENT][POSITIVE] Yes, correct.
[CUSTOMER][NEGATIVE] Or your juntalo lamada is quelale or mejora je.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] The the sole.
[AGENT][NEUTRAL] The a permiso civilian or a loss.
[CUSTOMER][NEUTRAL] Listo mucha gracia que felicital competent sutravajo and don't say lo eco yare condo justtenposa keeps a verb no detal.
[AGENT][POSITIVE] It's very good.
[CUSTOMER][NEUTRAL] Gracia