AccountId: 011433970860
ContactId: ad706261-e2f6-4e90-8b39-2d46aa4e9d2d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1145310 ms
Total Talk Time (AGENT): 525247 ms
Total Talk Time (CUSTOMER): 395986 ms
Interruptions: 0
Overall Sentiment: AGENT=0.3, CUSTOMER=0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/23/ad706261-e2f6-4e90-8b39-2d46aa4e9d2d_20250523T14:16_UTC.wav
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[AGENT][NEUTRAL] We're gonna be.
[CUSTOMER][NEUTRAL] We were no mommy No have beto Martinez.
[AGENT][NEUTRAL] One of the, uh, senor Martinez, come on boy.
[CUSTOMER][NEUTRAL] See a teno una una er ye seuro is a biomotemeelrea.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] In [PII] mes the the launda in pornallacao una er fioabia queer to as in ocho ferrero.
[CUSTOMER][NEUTRAL] Quandola alburo in la la lale medic get no que el el queto pass out the ferro [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] It eosque un reo.
[CUSTOMER][NEUTRAL] A moment.
[AGENT][NEUTRAL] In
[AGENT][NEUTRAL] Martinez.
[CUSTOMER][NEUTRAL] Like yeah I mean.
[CUSTOMER][NEUTRAL] Tango.
[CUSTOMER][NEUTRAL] No a group.
[AGENT][NEUTRAL] Lenajetagomo outpatient certificate number or in hospital sir number termina and Miete or ML leocho algosi.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] Well, here.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Uh, say hello.
[CUSTOMER][NEUTRAL] Quarenta Cinco cuarenta uve veinmel.
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] OK, so Martinez rosaurian peso lema.
[CUSTOMER][NEUTRAL] casino rescuer chose uno.
[AGENT][NEUTRAL] Just in my demosito in your er the salo state agrigo correelectronicosapolisais imelloair.
[CUSTOMER][NEUTRAL] Core rono is see correlarono noses see the beer and.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] But miomirelagoes Leaseogenic a roaime puntogo.
[AGENT][NEUTRAL] And the.
[AGENT][POSITIVE] Perfect. SSL system as senior labor mucha gracias for confirm my information.
[AGENT][NEUTRAL] [PII] culpas. OK, perfect. Theo and to a recapilandomano porque tumbase the unpequerao.
[AGENT][NEUTRAL] Unummonto queend the acelotos dolarele avian informal que a cargo it was cercoviertos in argo.
[AGENT][NEUTRAL] The hour la and quenonose princis correct.
[CUSTOMER][NEUTRAL] See Monto to pacific escientos say puntos center.
[AGENT][NEUTRAL] OK, esto redamento quierovio oyosoestraocios martine cueron and lao venticinco or salocinco.
[CUSTOMER][NEUTRAL] Fero.
[AGENT][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] Telfe China specifico de laserappier pues rear mono.
[CUSTOMER][NEUTRAL] er er poeta hue er er er.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] What effect
[AGENT][NEUTRAL] I.
[AGENT][NEUTRAL] the
[AGENT][NEGATIVE] So lamentemita or Mitos senor Martinez tegus cando est informacion and lorender con mas deta.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] Perfect. OK, so in the lamos, the therapy effect on a doctor hospital.
[AGENT][NEUTRAL] Alright, this awasian.
[AGENT][POSITIVE] Perfect. And with the nero that sin.
[AGENT][POSITIVE] Excellenta selavoya darara Nest to momento um.
[AGENT][NEUTRAL] So Martinezte destava and algo moment inerad del monto totalquelapoliallerina de coverturaervicios and bus.
[AGENT][NEUTRAL] Ojocommo outpatient and theaso.
[AGENT][NEUTRAL] Sinus inform la poli curia as re milking into dolarealanoortamento proseo cussive sprido er rela salad sciente local and is the caso state absciendotamentoura motiuss.
[AGENT][NEUTRAL] Um, in contrere lemonsaca de la rapi physique residio a partir de el primero and the el nueveneros meventicinco astaelventie de redo dos meventicinco.
[AGENT][NEUTRAL] Um, Abrelamos fuon processadosi pagados.
[AGENT][NEUTRAL] El primero queremos que quetenia fecha de el nve de nero astael says the brero.
[AGENT][NEUTRAL] Is the papele.
[AGENT][NEUTRAL] So principalconde dos milk quatroscientos novent cono gena.
[AGENT][NEUTRAL] Elsepago el Dia de Ferredo elin Cincoviamos el pago uh doctor's Hospital.
[AGENT][NEUTRAL] Go and check in Nomero doserodos no cuatro cuatro.
[AGENT][NEUTRAL] Balamoreino navecerdos.
[AGENT][NEUTRAL] Lorevimos clamo the corresponds as the elon deerrero and brero.
[AGENT][NEUTRAL] In el sus principal applicaba uni.
[AGENT][NEUTRAL] Applica de le demin decientos.
[AGENT][NEUTRAL] All right.
[AGENT][NEUTRAL] A total dosmin sciento connogena.
[AGENT][NEUTRAL] A pasallamente mildos convey the do mil.
[AGENT][NEUTRAL] Sciento set conogena ste suma and basillee mil errodos puntovente mass loss mil cuatro scientos noventete connogene led down total de tres milquientoollare local correspondal maximo beneficio quela polile cure para er cervicios ambulaios.
[AGENT][NEUTRAL] Poresistance del Moto.
[AGENT][NEUTRAL] De la cuenta que el susseguro principalico osciento connogena ilareta los mil errodos.
[AGENT][NEGATIVE] Punto pagodaba msiento.
[AGENT][NEUTRAL] Que noseo devi so beneficial just a.
[AGENT][NEUTRAL] Necess.
[CUSTOMER][NEUTRAL] li scient gap me life encia is in.
[AGENT][NEUTRAL] But
[CUSTOMER][NEUTRAL] But it's informacion, yo, er.
[CUSTOMER][NEUTRAL] The Dioguian he of thee condo boy aburo came a Close lour and moanya me me me in a geno de to retake er this cinto.
[CUSTOMER][NEUTRAL] And it does it in my yo mundosino yoakema fatique toys in on the sin.
[AGENT][NEUTRAL] In Martine in embargo.
[AGENT][NEUTRAL] Prequelaspolias laspolias medical student on
[AGENT][NEUTRAL] Unto maximum quecuri but it so spele es hire lossgurados cuando telo portunia debu carsus polias paraquila when the area is colesos beneficiosa.
[CUSTOMER][NEUTRAL] er la una er fatura megaria eriqueriogaria different er gale yata hemas fattua to relaque process and smas and that.
[AGENT][NEUTRAL] As the momentoreoes la ultima factura mosa factura for revive [PII] de if processadoipaga ventiocho.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] la.
[AGENT][NEUTRAL] Cuandoserraliola uh Peracio Martinez.
[CUSTOMER][NEUTRAL] El Cinco
[AGENT][NEUTRAL] Cinco isimbre. OK, I'm I'm hang up the sinco is 20 quatro.
[AGENT][NEUTRAL] Um.
[AGENT][NEUTRAL] Use pitariado there's the el cuatro als.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] esto porque infeo Alamoqui del South Miami Hospital.
[AGENT][NEUTRAL] But la de [PII].
[AGENT][NEUTRAL] Mr. [PII] we a direct to the hospital.
[AGENT][NEUTRAL] Los cargos de el coalusseguro applico uni says mil cuatrosinosse cones sentosloses ape lepago eldest.
[AGENT][NEUTRAL] Oh, tambien de Charle saberque la poliapele do tis the beneficios unosel beneficio porospitaliacion el quaalle curemonto differentealal esta sipullado commo outpatient.
[AGENT][NEUTRAL] Passo la poli cubriaochomildocinto zola desalano.
[AGENT][NEUTRAL] Preso esquepago and the bre parala fees to the dire cuatro desre says milk cuatrocintos catorsecona sentos esto paga dinitres de nero de losinco.
[CUSTOMER][POSITIVE] OK, OK, perfect.
[AGENT][NEGATIVE] Elementiono momento to de las facturasquemosevido and cido pagada solamente encuenta quela ultimaque er er fria alas.
[CUSTOMER][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] Allocerviciosque residioo de la rape residio solamente sepagoer mildos dolares cones and was devido queer maximum monto que la polia.
[AGENT][NEUTRAL] Opago pardon say uh al maximumlapo police establish a.
[AGENT][NEUTRAL] But serviciosulator.
[CUSTOMER][NEUTRAL] Uh, lo lo lo leo lo rio nia ellogaloin.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Yeah, er que no loya gena necinco lunalo er cuatro.
[CUSTOMER][NEUTRAL] address.
[AGENT][NEUTRAL] I must have a permit for.
[AGENT][NEUTRAL] Um, no.
[AGENT][NEUTRAL] So that we know not.
[AGENT][POSITIVE] They love me.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] Uh no la sultimas carcivimo or peron las primera carcivimos that and the el venticinco and November el venti cuatro de puerocivimos.
[CUSTOMER][NEUTRAL] Nothing at night.
[AGENT][NEUTRAL] Uh, [PII].
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] La sciente is the lapisquerecuatro ala.
[CUSTOMER][NEUTRAL] Yes and thee.
[AGENT][NEUTRAL] No, no IDMventidosis, no viventidos.
[AGENT][NEUTRAL] It's the una diagnostico unaima diagnostica queseiso.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] So MRI you see on MRI.
[CUSTOMER][NEUTRAL] See uh
[CUSTOMER][POSITIVE] See you right.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] See a poo poquelagata que queso favoqueo I'm a gen gena polo loya al yellavia semanamore.
[CUSTOMER][NEUTRAL] to say no crinos.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] In the end no no no lamo parade er retreredos unclass las bre is queer to entreatro yare.
[CUSTOMER][NEUTRAL] Oh OK, OK, that's what I gaga and caso de esclamo pua quererasotagente.
[AGENT][NEUTRAL] Cuadralamoerena [PII].
[CUSTOMER][NEUTRAL] Andregamo the queue and I'm agenia er querelo reseuromolale.
[CUSTOMER][NEUTRAL] no no no.
[AGENT][NEUTRAL] uh, more revisosculolapolic establi in embargo no guarantee the mose.
[CUSTOMER][POSITIVE] OK, perfect, perfect.
[CUSTOMER][POSITIVE] Perfect. OK, muchisimas graci.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] No, no, yeah, muchisimas.
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] Yes