AccountId: 011433970860
ContactId: ad3b7961-d4be-4c2b-a7e0-a80dd9170f7e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9300 ms
Total Talk Time (AGENT): 5351 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/25/ad3b7961-d4be-4c2b-a7e0-a80dd9170f7e_20250625T14:20_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. May I help you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL.