AccountId: 011433970860
ContactId: ad0c071d-9cd3-47de-8341-0560a00ee3e8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 49139 ms
Total Talk Time (AGENT): 15029 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/04/ad0c071d-9cd3-47de-8341-0560a00ee3e8_20250404T16:25_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] I cannot hear you. Please call us back at [PII]. No one in the line disconnecting the call.