AccountId: 011433970860
ContactId: acb609d3-82b2-4429-b8ad-f7c7b6dba003
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 21200 ms
Total Talk Time (AGENT): 5619 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/07/acb609d3-82b2-4429-b8ad-f7c7b6dba003_20250207T14:12_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good Morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.