AccountId: 011433970860
ContactId: ac6edc66-736b-4ac8-b7e2-82079807264e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 7219 ms
Total Talk Time (AGENT): 3809 ms
Total Talk Time (CUSTOMER): 879 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/21/ac6edc66-736b-4ac8-b7e2-82079807264e_20250521T14:45_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Thank you for calling American Public Life. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi