AccountId: 011433970860
ContactId: ac2ecd46-5fbc-401f-afd3-096a06d918b2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 34529 ms
Total Talk Time (AGENT): 15250 ms
Total Talk Time (CUSTOMER): 17710 ms
Interruptions: 0
Overall Sentiment: AGENT=1, CUSTOMER=1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/25/ac2ecd46-5fbc-401f-afd3-096a06d918b2_20250625T18:46_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, I talked to someone earlier and I need to send a power of attorney for my brother and I just asked, asked for a fax number, but can I email that to you?
[CUSTOMER][NEUTRAL] Can you give me an email address to send?
[AGENT][NEUTRAL] We don't
[AGENT][NEUTRAL] Yeah, we generally don't accept those types of things via email because it's not secure that's why we accept them in the mail or fax.
[CUSTOMER][NEUTRAL] Pardon me?
[CUSTOMER][POSITIVE] OK, OK, well I'll do it that way then. All right, thank you so much.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] You're welcome. Bye bye.
[CUSTOMER][NEUTRAL] Bye bye.