AccountId: 011433970860
ContactId: ac109a84-4fb6-4316-8cc7-c84e802f1015
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 6860 ms
Total Talk Time (AGENT): 3259 ms
Total Talk Time (CUSTOMER): 821 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/03/ac109a84-4fb6-4316-8cc7-c84e802f1015_20250303T16:58_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] He hang