AccountId: 011433970860
ContactId: abf91c95-1e7d-4801-84e6-f47636566b1f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 42880 ms
Total Talk Time (AGENT): 20930 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=4.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/18/abf91c95-1e7d-4801-84e6-f47636566b1f_20250218T17:04_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][POSITIVE] Hello, good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Not sure if you can hear me, but I cannot hear you. Please call us back at [PII]. No one on the line is connecting the call.