AccountId: 011433970860
ContactId: abd81409-0b86-40f6-82e9-49780a70e7e5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 304109 ms
Total Talk Time (AGENT): 129518 ms
Total Talk Time (CUSTOMER): 72006 ms
Interruptions: 1
Overall Sentiment: AGENT=0.3, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/15/abd81409-0b86-40f6-82e9-49780a70e7e5_20250515T17:23_UTC.wav
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[AGENT][NEUTRAL] We conquis.
[CUSTOMER][NEUTRAL] Well at the Alavier.
[CUSTOMER][NEUTRAL] You.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Pay appointment on a clinic.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] And the police are gonna.
[CUSTOMER][NEUTRAL] I remember the.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] O.
[CUSTOMER][NEUTRAL] Melamandal.
[AGENT][NEUTRAL] Indiana.
[AGENT][NEUTRAL] Hey, so.
[CUSTOMER][NEUTRAL] Lo democuatro.
[AGENT][NEUTRAL] Mito to Nummerocao.
[CUSTOMER][NEUTRAL] Terese.
[AGENT][NEUTRAL] The
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] But.
[CUSTOMER][NEUTRAL] The rest.
[AGENT][NEUTRAL] Nobres again.
[CUSTOMER][NEUTRAL] Minor Perez.
[AGENT][NEUTRAL] So necessito.
[CUSTOMER][NEUTRAL] The.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] El sales.
[CUSTOMER][NEUTRAL] Sare or can this year.
[AGENT][NEUTRAL] tele senor Perez.
[CUSTOMER][NEUTRAL] Or just in.
[AGENT][NEUTRAL] and electronics.
[CUSTOMER][NEUTRAL] Victor.
[AGENT][NEUTRAL] Justse Magrasa for confirmation you call beneficipolia in the conpecto [PII] that's correct.
[CUSTOMER][POSITIVE] Mhm. Correct.
[AGENT][POSITIVE] Perfect cirques to solamente verific is to send disclaimer to the police over in there.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Sopolices on a police hospital in the [PII] beneficials and transmitted in the hospital.
[AGENT][NEUTRAL] In [PII] here in hospital or in a clinical doctor the datura para examines uh the diagnosticos.
[AGENT][NEUTRAL] Metemokeokubreosakeno norelapolia.
[CUSTOMER][NEUTRAL] Also I said you have appointment but I poo.
[AGENT][NEUTRAL] If the police are in a mention anic doctor.
[AGENT][NEUTRAL] It's on plan limit solamentele beneficios in caso de irro in hospitales when clinicaser when a clinical doctor examined the diagnosticos use the taliacion.
[CUSTOMER][NEUTRAL] But.
[AGENT][NEUTRAL] Give melisa and
[AGENT][NEUTRAL] El ques.
[CUSTOMER][NEUTRAL] Well.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Solo so.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] Oh hello is uh check mela vista.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Um, is the pole in the beneficials para esa contact to cons [PII] uh instrua quisla comple in the beneficios paravi.
[CUSTOMER][NEUTRAL] OK, OK, poqueto so I'm in there and to a clinicsalu.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK, me I'm maracabaero.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] OK, that's.