AccountId: 011433970860
ContactId: ab8405d5-410e-45a9-8485-66a65f5148dc
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 63340 ms
Total Talk Time (AGENT): 12020 ms
Total Talk Time (CUSTOMER): 3969 ms
Interruptions: 0
Overall Sentiment: AGENT=2.1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/31/ab8405d5-410e-45a9-8485-66a65f5148dc_20250131T15:31_UTC.wav
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[AGENT][POSITIVE] Good Morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Can you hear me?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Just
[CUSTOMER][NEUTRAL] the
[CUSTOMER][NEUTRAL] Just.