AccountId: 011433970860
ContactId: ab825132-89fd-4e15-908f-44d6bb42c673
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 34450 ms
Total Talk Time (AGENT): 10389 ms
Total Talk Time (CUSTOMER): 15871 ms
Interruptions: 0
Overall Sentiment: AGENT=3, CUSTOMER=1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/01/ab825132-89fd-4e15-908f-44d6bb42c673_20250501T15:56_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Uh yes. Hi. Um, this is [PII]. Oh, I'm sorry, I'm gonna have to call you back. I have a question about giving you some information, but um I've got to go right now. I'm sorry.
[AGENT][NEUTRAL] Oh
[AGENT][POSITIVE] Sure, no, you're perfectly fine. Whatever's convenient for you, we'll be here to help.
[CUSTOMER][POSITIVE] OK, thank you. Uh-huh, bye-bye.
[AGENT][POSITIVE] Thank you. Have a great day. Bye bye.
[CUSTOMER][NEUTRAL] Uh-huh.