AccountId: 011433970860
ContactId: ab7c7442-7901-45a7-b5d1-618817d8dd6c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 60470 ms
Total Talk Time (AGENT): 15190 ms
Total Talk Time (CUSTOMER): 20072 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/29/ab7c7442-7901-45a7-b5d1-618817d8dd6c_20250529T21:43_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Yes, um, uh, you broke up there. Um, my name is [PII], and, um.
[CUSTOMER][NEUTRAL] I would like to see if you guys could set me up an appointment within network here in [PII].
[AGENT][NEUTRAL] OK, so, uh, we're unable to set up appointments or anything like that um however I can get your policy pulled up to see what kind it is, of course, and uh.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] You there?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Uh, where she go?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.