AccountId: 011433970860
ContactId: ab4c651c-5e60-4321-9387-e787b49f0345
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 272760 ms
Total Talk Time (AGENT): 146402 ms
Total Talk Time (CUSTOMER): 123558 ms
Interruptions: 1
Overall Sentiment: AGENT=0.2, CUSTOMER=0.9
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/24/ab4c651c-5e60-4321-9387-e787b49f0345_20250224T19:24_UTC.wav
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[AGENT][POSITIVE] We want to start this.
[CUSTOMER][NEUTRAL] See [PII] ami you so in the moment to tango one was a part of the resano tango segu mua and cambiano.
[AGENT][NEUTRAL] I
[CUSTOMER][NEUTRAL] And if que quetenia or OK que I am no.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Well fled nose kekeni caravicual workplace sayama.
[AGENT][NEUTRAL] Um, and and the other way.
[CUSTOMER][NEUTRAL] [PII] coo el el errodos.
[CUSTOMER][NEUTRAL] Quarios.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] OK, you say you don't look at con que primario you second.
[AGENT][NEUTRAL] And [PII].
[CUSTOMER][NEGATIVE] But no.
[AGENT][NEUTRAL] See, see, uh, see no scio.
[CUSTOMER][NEUTRAL] Peron.
[CUSTOMER][NEUTRAL] Cieta says [PII].
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] It is unquespartamentosa.
[CUSTOMER][NEUTRAL] In house.
[AGENT][NEUTRAL] What is it no?
[CUSTOMER][NEUTRAL] is
[AGENT][NEUTRAL] Mu is mamasitos in moles cir electronico.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Which is immigracio Garcia Io porque reso seguro.
[CUSTOMER][NEUTRAL] Hm.
[AGENT][NEUTRAL] Escora CSS and mismo queeonapele or is correct.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] Intenera noveningun Cambio kid systemma indiquete via.
[CUSTOMER][NEUTRAL] No, we are no long issue but really.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Oh, OK, and, but no.
[CUSTOMER][NEGATIVE] Now I don't agree.
[AGENT][NEUTRAL] OK, Cipoqueso leva lebona be quepoli estapaga primero de maro delos me beinco.
[CUSTOMER][POSITIVE] Correct. Correct.
[AGENT][NEUTRAL] There's not going foraciona kinosaber sibana a segir conel polia gonna peele or bano tener.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] On a company.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] The pre pre turatipeli.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Estapo rile copago okwaguza quesusguliqueeramino prose mean to me osa just a program for mead.
[CUSTOMER][NEUTRAL] Get cantira.
[CUSTOMER][NEUTRAL] Cantida.
[AGENT][NEGATIVE] No way I permit and so on.
[CUSTOMER][POSITIVE] Yes I can.
[AGENT][NEUTRAL] And to the beneficio Garcia was the saberquesto solamente una verification the cover it as a disclaimer.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] A leindalebrindados beneficios garcia unos beneficio spiel as the sincomildo la resalano e paraservicios outpatient or ambulaio they will form a sincomindo la resalano.
[CUSTOMER][POSITIVE] Correct.
[CUSTOMER][NEGATIVE] Yeah, it's a no.
[AGENT][NEUTRAL] Um, no preunta.
[CUSTOMER][NEUTRAL] No, no, no, yeah, no, he was a total cure bueno a parentemente er el que tomara or loma not to curelomosincome sin.
[AGENT][POSITIVE] Thank you.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Jalami macos.
[AGENT][NEUTRAL] But in majinnoporias mio elmo.
[AGENT][NEUTRAL] Elmi more beneficio nos commodi noveouninguna not to viel systemmaindique bana erapolisa oseva uh o banattomarti.
[CUSTOMER][NEUTRAL] She, yeah.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][POSITIVE] Yeah, OK, bueno mucha graciamique. OK, mucha gracia.
[AGENT][NEUTRAL] The