AccountId: 011433970860
ContactId: ab199135-7f11-4a14-bc5f-7a08f7e33bad
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 44970 ms
Total Talk Time (AGENT): 18148 ms
Total Talk Time (CUSTOMER): 14511 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/27/ab199135-7f11-4a14-bc5f-7a08f7e33bad_20250227T22:27_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Good afternoon thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] [PII], I need to speak with [PII], please.
[AGENT][NEUTRAL] OK, uh, she's on another line. um, can I take a message or is there anything I can help you with?
[CUSTOMER][NEUTRAL] Uh, would you ask her to call [PII] at [PII]?
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] OK. And do you have a policy number or anything I can reference?
[CUSTOMER][NEUTRAL] I don't.
[AGENT][NEUTRAL] OK, alright, I will get her a message.
[CUSTOMER][POSITIVE] Oh thank you.
[AGENT][POSITIVE] OK. All right. Thank you, darling.
[CUSTOMER][NEUTRAL] Uh bye bye.
[AGENT][NEUTRAL] OK.