AccountId: 011433970860
ContactId: ab0d223c-4f89-4a55-a2c2-ff7553307b62
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 264730 ms
Total Talk Time (AGENT): 133471 ms
Total Talk Time (CUSTOMER): 74348 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/ab0d223c-4f89-4a55-a2c2-ff7553307b62_20250623T15:26_UTC.wav
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[AGENT][NEUTRAL] one of the years to con augusto.
[CUSTOMER][NEUTRAL] They want the Telavito Perez.
[AGENT][NEUTRAL] One of the common was still in the air.
[CUSTOMER][NEUTRAL] the sabel este condo stuff and Isabel versa.
[AGENT][NEUTRAL] OK, just performing there.
[CUSTOMER][NEUTRAL] OK, er yeah, 00 000.
[CUSTOMER][NEUTRAL] Do teosincuenta tave.
[AGENT][NEUTRAL] OK, so there's simple and contrast the number of boa permits.
[AGENT][NEUTRAL] Sit.
[CUSTOMER][NEUTRAL] You know.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Remero delta Cinco on [PII].
[AGENT][NEUTRAL] Got it
[CUSTOMER][NEUTRAL] Yeah, no tele chocinco.
[CUSTOMER][NEUTRAL] The long
[AGENT][NEUTRAL] Look.
[CUSTOMER][NEUTRAL] See, I ado in me.
[CUSTOMER][NEUTRAL] It's the alto croquetalo or the or the city.
[AGENT][NEUTRAL] no on the telephone senorest dreairmarqueac is correcting and system claroorer.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] The Ochocincos no noventa ocho no no uno I mean the telephone.
[AGENT][NEUTRAL] Mucho gracious on the beneficials in the and and gonna pay any they will solo una ver it's a disclaimer.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] It's the [PII].
[AGENT][NEUTRAL] Um, sonor Perez ostega maximo de quizola desalano estapotier in cuentola desalanoor persona.
[AGENT][NEUTRAL] In no cervicios prevents the servicios preventivos is stancoviato enunciento la politula.
[AGENT][NEUTRAL] I limpiaas estancuviertas unacadase messes examinees oralles on doscas and messes.
[AGENT][NEUTRAL] He examines the toda la boca Raoseki's panoramicoses unavecasinos.
[AGENT][NEUTRAL] Gasos basicos gastro de restabbasicauncuvio enogena porciento lopoa a permit.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] On.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] I see I see.
[CUSTOMER][NEUTRAL] Una ungamo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] era.
[CUSTOMER][NEUTRAL] OK, OK, fine, pre pre prebuio de tambien.
[AGENT][NEUTRAL] Er no no indamovimented.
[AGENT][NEUTRAL] And so.
[CUSTOMER][NEUTRAL] OK, how about the la and [PII].
[AGENT][NEGATIVE] America a accidente it melanos per vino no notanamos noridamos.
[CUSTOMER][NEUTRAL] OK, samosolaviio my problem.
[AGENT][POSITIVE] Perfect. I.
[CUSTOMER][NEUTRAL] Which is
[CUSTOMER][POSITIVE] Hello so muchisima gracia.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] OK bye.