AccountId: 011433970860
ContactId: aacfdba9-3c11-42fa-8d85-3cac60e219b6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4809 ms
Total Talk Time (AGENT): 4520 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/14/aacfdba9-3c11-42fa-8d85-3cac60e219b6_20250214T14:22_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you?