AccountId: 011433970860
ContactId: aaae2c84-2131-4670-a248-4c919682287a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 35389 ms
Total Talk Time (AGENT): 8969 ms
Total Talk Time (CUSTOMER): 310 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/20/aaae2c84-2131-4670-a248-4c919682287a_20250520T15:08_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello?