AccountId: 011433970860
ContactId: aa970ad4-4511-4c04-a0dd-cea019bd52ea
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 235100 ms
Total Talk Time (AGENT): 108408 ms
Total Talk Time (CUSTOMER): 77357 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/11/aa970ad4-4511-4c04-a0dd-cea019bd52ea_20250411T14:31_UTC.wav
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[AGENT][NEUTRAL] Me graciapelelausto.
[CUSTOMER][NEUTRAL] Oh Solo me not a portfo, Solomon not to.
[CUSTOMER][NEUTRAL] Uh, Solomon
[CUSTOMER][NEUTRAL] Ola, my number is down there.
[AGENT][NEUTRAL] Mo and Gracia you're still in them.
[CUSTOMER][NEUTRAL] Maybe I just think my policy this gap insurance if you do this.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] You think I can see scan on.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, OK.
[CUSTOMER][NEUTRAL] He supposed to message you the satire in the a.
[AGENT][NEUTRAL] Where she can part who beneficipo.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Verdosin.
[CUSTOMER][NEUTRAL] Those quarters.
[AGENT][NEUTRAL] OK, I'm gonna ask you a moment.
[AGENT][NEUTRAL] For verificafanascimento so direction electronico.
[CUSTOMER][NEUTRAL] [PII] mla sent dedos since Avia sent uno [PII] email [PII]
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Riot Group Puno.
[AGENT][NEUTRAL] Perfect gracias. OK, no benefici I donde sere is canvasere in pita un centrodinotico Oerre officeinal doctor.
[CUSTOMER][NEUTRAL] On
[AGENT][NEUTRAL] And.
[CUSTOMER][NEUTRAL] In central the diagnostic.
[AGENT][NEUTRAL] OK, perfect, gracias. OK, and beneficiquena guaranteed the pas in una verde turao solo disclaimer um lo beneficio quetineestapolisa is the
[AGENT][NEUTRAL] Gentolareia so parte de seven effiio when it is cancel parte seven effiio soelajetala or deerviio.
[CUSTOMER][NEUTRAL] Yota do the uh your address here.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] here.
[CUSTOMER][NEUTRAL] Come here.
[AGENT][NEUTRAL] OK, diendo silla unassijia, um, ambulatoria queselasen is a rapidono de diasiolopiseria meno the diasta and to seria unasirujiabulaia los servisio habulaios todo quientolarealdia.
[AGENT][NEUTRAL] Aasillo dejalo estanlopitalio om ma and to seriaization or impatient local pagaria taremilquiniento orano.
[CUSTOMER][NEUTRAL] In a paga is.
[AGENT][NEUTRAL] See SOSillodioho a home loan.
[AGENT][POSITIVE] Mhm. Correct.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, so then, uh, no I probably malepo togargo masta you know down it.
[CUSTOMER][NEUTRAL] Muchisima grasses.
[CUSTOMER][NEGATIVE] No, it's a total Moissimo grasses.
[AGENT][NEUTRAL] Then the gracilequetengaia.
[CUSTOMER][NEUTRAL] I mean