AccountId: 011433970860
ContactId: aa7ea67f-8fd3-4e64-80ba-f08a422d17a3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 428619 ms
Total Talk Time (AGENT): 174548 ms
Total Talk Time (CUSTOMER): 169144 ms
Interruptions: 3
Overall Sentiment: AGENT=0.1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/28/aa7ea67f-8fd3-4e64-80ba-f08a422d17a3_20250428T13:30_UTC.wav
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[AGENT][NEUTRAL] We're one of the uh.
[CUSTOMER][NEUTRAL] One of the uh.
[AGENT][NEUTRAL] We're gonna do so.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Made it.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] The penta ya.
[CUSTOMER][NEUTRAL] A but.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK, and Tiano system the cir the police are gonna pay.
[CUSTOMER][NEUTRAL] Settle.
[CUSTOMER][NEUTRAL] Beinco.
[CUSTOMER][NEUTRAL] San Jose.
[CUSTOMER][NEUTRAL] Bare.
[CUSTOMER][NEUTRAL] Amy A O.
[AGENT][NEUTRAL] cinco seism mere.
[CUSTOMER][NEUTRAL] 008 0.
[CUSTOMER][NEUTRAL] 026 00 C. 23 M L O.
[AGENT][NEUTRAL] Per.
[CUSTOMER][NEUTRAL] Speak on.
[AGENT][NEUTRAL] It's a senor.
[CUSTOMER][NEUTRAL] Fidel La Guardia.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Serono Camino escientoes safe.
[CUSTOMER][NEUTRAL] Trerocinco reocincochea.
[AGENT][NEUTRAL] Islade.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] Kos.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Bay.
[CUSTOMER][NEUTRAL] Ventsentment.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Was this or this.
[CUSTOMER][NEUTRAL] No, no, it's I mean you you you quad one your quadrosin.
[AGENT][POSITIVE] OK, direction and sinosadsiniosa.
[CUSTOMER][NEGATIVE] Veinteinnincuenticincosinenticinco.
[AGENT][NEUTRAL] Us.
[CUSTOMER][NEUTRAL] See, he is so classyo bro I said cuadorese cuando is la la polia estajo anteriomentin.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEGATIVE] Bueno bamoso esto serra lamo.
[AGENT][NEUTRAL] Consolio and it said debianos la scient visa applic beneficial poliaitarum thetaalodio the diagnosticosseo.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] It is the document solicitar center on deer solo here.
[AGENT][NEUTRAL] Yeah document correct concludiagnosticosseimentos.
[CUSTOMER][NEUTRAL] Mm, when we did our.
[AGENT][NEUTRAL] Aparthe vines likeslica the beneficio de suo principal quenos vasosotros coales the coosegusacademos is the paraglio.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Well, it's the arm.
[AGENT][NEUTRAL] Correct. Osio consteusoguo principal the celesqueorfola ganla explicas desser here.
[CUSTOMER][NEUTRAL] They.
[AGENT][NEUTRAL] I unscua estosos nolo er no the facts he trajeta.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Loore.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Oportunia de cuentos and resid linea er puelos.
[CUSTOMER][NEUTRAL] Tell me I'm I say uh um my my Monday the Imola is uh.
[AGENT][NEUTRAL] Leslica the beneficio, no, no, no, alseguro.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Like.
[AGENT][NEUTRAL] As Seguro principal beneficios de la.
[AGENT][NEUTRAL] Iospital solajel build tayalodio de diagnosticosiprassements.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK, so that's it.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] OK, I say.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Came as a as a principal.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] It in.
[CUSTOMER][POSITIVE] Yeah, some of this stuff and so I get a draw.
[CUSTOMER][NEUTRAL] I said.
[AGENT][NEUTRAL] Like explicas beneficio de queer.
[CUSTOMER][NEUTRAL] chinoun.
[CUSTOMER][NEUTRAL] I will be.
[CUSTOMER][NEUTRAL] They
[CUSTOMER][NEUTRAL] Ericafu
[AGENT][POSITIVE] Lelica beneficio de casarelis.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] You know.
[AGENT][NEUTRAL] Put it on.
[CUSTOMER][NEUTRAL] K E Y.
[AGENT][NEUTRAL] In the losses queentreum detaadoyaodio de diagnosticosiprasamientos de la poop.
[CUSTOMER][NEUTRAL] They can be the I out there.
[AGENT][NEUTRAL] OKaya was the diagnosticosi prosemientos.
[CUSTOMER][NEUTRAL] call you with pro in.
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] All right.
[CUSTOMER][NEUTRAL] Gracia.
[CUSTOMER][NEUTRAL] OK, what's that.
[AGENT][NEUTRAL] I