AccountId: 011433970860
ContactId: aa5a2b83-43b1-4cc3-87a9-eb72c2e0b194
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 502940 ms
Total Talk Time (AGENT): 148118 ms
Total Talk Time (CUSTOMER): 102577 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/27/aa5a2b83-43b1-4cc3-87a9-eb72c2e0b194_20250227T21:21_UTC.wav
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[AGENT][NEUTRAL] Moy started gracias apelemia.
[CUSTOMER][NEUTRAL] Olabuyamando parales claim.
[AGENT][NEUTRAL] OK, it comes in I almost did.
[CUSTOMER][NEUTRAL] Min Nombresiosanna.
[AGENT][NEUTRAL] [PII] gracias ecovin de telefano.
[CUSTOMER][NEUTRAL] Nuevecinco cuatro ventinueve tres cuatro 00.
[AGENT][POSITIVE] Thank you and [PII].
[CUSTOMER][NEUTRAL] El Lomara de polia is errodos cuatrocinco unocincouatroes.
[CUSTOMER][NEUTRAL] M A L A Ocho.
[AGENT][NEUTRAL] Grasses comes el paciente.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Lanamiento.
[CUSTOMER][NEUTRAL] Presasisiete Diveses sentos.
[AGENT][NEUTRAL] OK, classesarcomadrecamofolaervicio.
[CUSTOMER][NEUTRAL] Fuentres rescuatro venti quattro.
[AGENT][NEUTRAL] Ecomosayama Laacillian.
[CUSTOMER][NEUTRAL] QMG inside radiology.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] For those meals yet the single calledologies.
[CUSTOMER][NEUTRAL] Doce it the Cinco thing.
[AGENT][POSITIVE] OK, gracias.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Is the Relama.
[AGENT][NEUTRAL] Recibimos la prime prime rilamo el [PII] i promos [PII].
[AGENT][NEUTRAL] Ipagamos.
[AGENT][NEUTRAL] Dosiento entta dos doledis connogena otosenttavos.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] If for contepaga.
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] Alright, no is a power registral.
[AGENT][NEUTRAL] The Larexion is Dossier [PII].
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh, donoporia conse it is a EOB.
[AGENT][NEUTRAL] The name of some website and secured.
[CUSTOMER][NEUTRAL] OK and a website nometale osimpode that number of claim.
[AGENT][NEUTRAL] See is
[AGENT][NEUTRAL] 3 quarters.
[AGENT][NEGATIVE] Cinco Ocho errosiete.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Tresco roses in chelois the moment momentito.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] chance.
[CUSTOMER][NEGATIVE] I meair cuando fu pagado porques can quea fuelia del pago quando fo clear.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK you know no teremos aquinostro systemma.
[AGENT][NEUTRAL] Yeah, no ve cases.
[AGENT][NEUTRAL] I'll check if I
[AGENT][NEUTRAL] Um, cleared based on its way up in the end.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEGATIVE] Um, peroqueo puta but uh.
[AGENT][NEUTRAL] They did
[AGENT][NEUTRAL] In the departmental day finance, a Pedro Larexion is Dossier [PII].
[CUSTOMER][NEUTRAL] They can review.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][POSITIVE] It's correct, OK.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mr. [PII].
[CUSTOMER][NEUTRAL] See.
[AGENT][POSITIVE] Good Gracias for there.
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] spare a moment [PII].
[AGENT][NEUTRAL] It's to be in my system.
[CUSTOMER][NEUTRAL] See yellow.
[AGENT][NEUTRAL] OK, keep one now.
[AGENT][NEUTRAL] It's QMG or C?
[CUSTOMER][NEUTRAL] Yes
[AGENT][NEUTRAL] G, OK.
[CUSTOMER][NEUTRAL] Q Q M J.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, Yellow Mandela Department of the Finance is decent care.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] So the the
[AGENT][NEUTRAL] No, it's clear. They don't.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Um, uh, Podemos, a represses reprocessors checking. Let's see [PII] to DSD but.
[AGENT][NEUTRAL] [PII] Nino's care.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Set the the there is.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, equal to [PII].
[AGENT][NEUTRAL] Me, I'm not [PII].
[CUSTOMER][NEUTRAL] [PII]. OK, [PII] made that salum referencia [PII] yamada.
[AGENT][NEUTRAL] It's mere la.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, perfect. [PII] bueno mucha gracias [PII] when I pick ok.
[AGENT][NEUTRAL] OK, if [PII].
[CUSTOMER][NEUTRAL] OK, got you, [PII] a moment.
[AGENT][NEUTRAL] Bye.