AccountId: 011433970860
ContactId: aa51ef7c-9df5-4efe-afc1-6f569219ec38
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18829 ms
Total Talk Time (AGENT): 2109 ms
Total Talk Time (CUSTOMER): 10799 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/03/aa51ef7c-9df5-4efe-afc1-6f569219ec38_20250103T15:38_UTC.wav
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[AGENT][POSITIVE] Thank you for calling this is.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] We can do that.
[CUSTOMER][NEUTRAL] You know?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Well you all.
[CUSTOMER][NEUTRAL] Hello?