AccountId: 011433970860
ContactId: aa468a64-5889-4454-8147-2fe1d54d28c8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 49810 ms
Total Talk Time (AGENT): 9640 ms
Total Talk Time (CUSTOMER): 14829 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/17/aa468a64-5889-4454-8147-2fe1d54d28c8_20250217T19:13_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][POSITIVE] Thank you
[CUSTOMER][NEUTRAL] Hello, good afternoon. This is [PII] calling from Atlantic Rehabilitation Center, and I'm calling in regards of eligibility and benefits for physical therapy.
[AGENT][POSITIVE] OK, [PII], I'm happy to check on benefits and eligibility for you today. Do you have a.
[CUSTOMER][NEUTRAL] I'm sorry ma'am you cut off.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello, can you hear me?
[CUSTOMER][NEUTRAL] Hello?