AccountId: 011433970860
ContactId: aa463cf2-2f77-4bef-9272-4f809d8066b1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3710 ms
Total Talk Time (AGENT): 3710 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2024/12/31/aa463cf2-2f77-4bef-9272-4f809d8066b1_20241231T21:15_UTC.wav
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[AGENT][NEUTRAL] Afternoon. Thank you for calling APL. This is [PII]. How can I help you?