AccountId: 011433970860
ContactId: aa451bce-8d63-45cf-afcd-ba3914dd575e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 12279 ms
Total Talk Time (AGENT): 4449 ms
Total Talk Time (CUSTOMER): 2968 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/06/aa451bce-8d63-45cf-afcd-ba3914dd575e_20250106T20:02_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Oh, I'm sorry, I dialed the wrong number.
[AGENT][POSITIVE] OK. All righty, no problem.
[CUSTOMER][POSITIVE] Thank you.