AccountId: 011433970860
ContactId: aa3ee236-320b-4023-b885-3ea27690b1c4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 17370 ms
Total Talk Time (AGENT): 8071 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/16/aa3ee236-320b-4023-b885-3ea27690b1c4_20250416T14:27_UTC.wav
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[AGENT][POSITIVE] Thanks for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello, thanks for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello.