AccountId: 011433970860
ContactId: a9ffc535-15ee-4cfb-9fca-f3367f98d18c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 30950 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 3878 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/16/a9ffc535-15ee-4cfb-9fca-f3367f98d18c_20250616T12:13_UTC.wav
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[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello?