AccountId: 011433970860
ContactId: a9cbb031-106b-4fad-9d7c-338316cdc19e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18000 ms
Total Talk Time (AGENT): 8451 ms
Total Talk Time (CUSTOMER): 5859 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/28/a9cbb031-106b-4fad-9d7c-338316cdc19e_20250228T14:00_UTC.wav
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[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. May I help you?
[CUSTOMER][NEUTRAL] Hi, this is [PII] calling from Pro office to check on the claim status.
[AGENT][NEUTRAL] Do you have a phone number I can get in case we get disconnected I can call you back?
[CUSTOMER][NEUTRAL] Mhm. OK.