AccountId: 011433970860
ContactId: a980da00-1675-49f0-b9fc-8f605a085dc4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3619 ms
Total Talk Time (AGENT): 3619 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/16/a980da00-1675-49f0-b9fc-8f605a085dc4_20250516T21:52_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?