AccountId: 011433970860
ContactId: a966e77b-ea54-47b6-96bd-cfde153e8eec
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 7760 ms
Total Talk Time (AGENT): 3920 ms
Total Talk Time (CUSTOMER): 2759 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/09/a966e77b-ea54-47b6-96bd-cfde153e8eec_20250109T14:45_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] I'm sorry yeah.
[CUSTOMER][NEUTRAL] Yeah