AccountId: 011433970860
ContactId: a955654c-077b-40f0-acd9-bd2cb0b5a2c7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 33939 ms
Total Talk Time (AGENT): 6039 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/05/a955654c-077b-40f0-acd9-bd2cb0b5a2c7_20250605T19:29_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] [PII], this is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII], this is [PII]. How can I help you?