AccountId: 011433970860
ContactId: a8c454c5-4267-4f7f-8b21-83647af3d602
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18219 ms
Total Talk Time (AGENT): 9450 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2024/12/31/a8c454c5-4267-4f7f-8b21-83647af3d602_20241231T14:11_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEGATIVE] Disconnecting call due to no response.