AccountId: 011433970860
ContactId: a861634c-e120-4ef4-b364-c139298a12e4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 267359 ms
Total Talk Time (AGENT): 135488 ms
Total Talk Time (CUSTOMER): 88221 ms
Interruptions: 2
Overall Sentiment: AGENT=-0.7, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/10/a861634c-e120-4ef4-b364-c139298a12e4_20250410T18:49_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] That's just being man American Public Life, My number [PII]. Come on you that.
[CUSTOMER][NEUTRAL] [PII] um [PII] er yo [PII] er.
[CUSTOMER][NEUTRAL] Your CV you can be de seguro uh United Healthcare.
[CUSTOMER][NEUTRAL] Um, as apoco may go una carta, the American public life.
[CUSTOMER][NEUTRAL] Sototiendocommoqueesosqueurosa.
[AGENT][NEUTRAL] See you know either, um, is the number of the policy are per hour.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] The Polisa.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] In a carta [PII].
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] They don't
[CUSTOMER][NEUTRAL] OK, and uh and jetacus and bio.
[AGENT][NEUTRAL] See. Mhm.
[CUSTOMER][NEUTRAL] Cerrodosa Cerrodosodientidos.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] My point vers directionic or electronica.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Eco electronicer power.
[CUSTOMER][NEUTRAL] Lisandra [PII] [PII] you [PII].
[AGENT][NEUTRAL] OK, so it's the polioetine contro esse rosecondario.
[CUSTOMER][NEUTRAL] And sario.
[AGENT][NEUTRAL] See Latine por part the the press on the [PII].
[AGENT][NEUTRAL] So United Healthcare seguro primario yes er um surroundariolepopicalo quetine de Covertura.
[CUSTOMER][NEUTRAL] See gracias.
[AGENT][NEUTRAL] And so no los beneficios as resoreclamo protine those beneficios el primero is the in hospital yes cure starting a hospital deci or so mass ingresada and cusaochomin quientolares poo yes on the unpago.
[AGENT][NEUTRAL] On seguro, um, elotro benefio quetienne is the outpatients yes levacurisiba una clinica deurgencias emergencia uh er MRI, um, CT scan, um theraia ya, um, equipo medical tea on the entraalel miss [PII] le cure Otrosochomilquinientoollares poo.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] So ciegamogen pro api enqueosta la seguro primario yesa como secondaria.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh yeah. OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Perfect and this is ya OK, per the continu
[AGENT][NEUTRAL] The benefits, uh-huh.
[AGENT][NEGATIVE] Oh no, no, uh no, no, mhm.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] See, um, er, you meo que querehi so meal mm ok me you go to.
[AGENT][NEGATIVE] No querido que uh-huh see iquere versus reclamoilla informapolisa sepocrivi rearuna cuenta cono sotros.
[CUSTOMER][NEUTRAL] Porquealuna.
[CUSTOMER][NEUTRAL] OK, per noario prealla or see.
[AGENT][NEUTRAL] No, no, mm mm la poliativa la popesarausa loquesque sieegaira consultalas consultas no las cure la poliza pero porregen prosa processeddimientoloicin and medio esocile cure i ique soarjeta.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] OK. OK.
[AGENT][NEGATIVE] Unable ma.
[CUSTOMER][NEUTRAL] OK, muchisima.
[AGENT][NEUTRAL] Then [PII] on American public life.
[CUSTOMER][POSITIVE] Gracias gracia.
[AGENT][NEUTRAL] Bye.
[CUSTOMER][NEUTRAL] Bye.