AccountId: 011433970860
ContactId: a7f72d83-9d91-4ab4-935b-2826bd3317e7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 151250 ms
Total Talk Time (AGENT): 66141 ms
Total Talk Time (CUSTOMER): 63360 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/02/a7f72d83-9d91-4ab4-935b-2826bd3317e7_20250402T14:51_UTC.wav
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[AGENT][NEUTRAL] That for my American Public life. My number is [PII] coming for you.
[CUSTOMER][NEUTRAL] Well I mean.
[AGENT][NEUTRAL] See you that it's a telephone.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEGATIVE] Yes yes, yeah, no.
[CUSTOMER][NEUTRAL] And no matter the.
[CUSTOMER][NEGATIVE] I erronooueve on res.
[AGENT][NEUTRAL] My nombre.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] You may hook.
[CUSTOMER][NEUTRAL] See my queso saino copagolocureel cap.
[AGENT][NEUTRAL] See Clara, um, enueva I pettien unvora de polia canes and miticuatro quere numera de polisa.
[CUSTOMER][POSITIVE] Super forward.
[AGENT][NEUTRAL] It's Docincocero.
[AGENT][NEUTRAL] Nueochotree and pesosiete undo venti cuatro.
[CUSTOMER][NEUTRAL] OK, picoserota.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK [PII].
[AGENT][NEUTRAL] So no guarantees beneficiolamolapolia palos prose immientosicina cubrasaochoincientosano is a padepago or coinsurance la polia no cure las consultas.
[CUSTOMER][NEUTRAL] No gorela consulta. OK, the socio lele.
[AGENT][NEUTRAL] Mm mm.
[AGENT][NEUTRAL] Mm, let me know my one so.
[AGENT][NEUTRAL] Then Itoporia.
[CUSTOMER][NEUTRAL] OK, [PII].
[AGENT][NEUTRAL] Not the most numerals are referencia poosarmi nombre la fecha deo [PII] [PII] de [PII].
[CUSTOMER][NEUTRAL] OK, [PII].
[AGENT][POSITIVE] Yeah you want me to gracious by my American Public Life bye.
[CUSTOMER][NEUTRAL] Uh