AccountId: 011433970860
ContactId: a7ba8f69-395b-4db6-a8cc-bab0c24f2a3b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10250 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 760 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/29/a7ba8f69-395b-4db6-a8cc-bab0c24f2a3b_20250129T15:11_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?