AccountId: 011433970860
ContactId: a79a0842-5028-4a19-b688-88932f99fbf1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 13270 ms
Total Talk Time (AGENT): 7048 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/14/a79a0842-5028-4a19-b688-88932f99fbf1_20250214T19:05_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEGATIVE] Disconnecting call due to no response.