AccountId: 011433970860
ContactId: a7483e16-2ad3-45b8-adba-c4ff1651185e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 277100 ms
Total Talk Time (AGENT): 150638 ms
Total Talk Time (CUSTOMER): 98856 ms
Interruptions: 1
Overall Sentiment: AGENT=0.7, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/19/a7483e16-2ad3-45b8-adba-c4ff1651185e_20250319T14:31_UTC.wav
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[AGENT][NEUTRAL] Maybe one of the augusto.
[CUSTOMER][NEUTRAL] See when yeah like [PII].
[AGENT][NEUTRAL] We're one of the the.
[CUSTOMER][NEUTRAL] See, OK, uh, uh, um.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And don't say a came from you.
[AGENT][NEUTRAL] OK, in the end bringing the other way.
[CUSTOMER][NEUTRAL] OK, but the policy in mind of social security or no.
[AGENT][NEUTRAL] A.
[CUSTOMER][NEUTRAL] Cinco Gentil
[CUSTOMER][NEUTRAL] Seteintido.
[AGENT][NEUTRAL] The.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] The purest.
[CUSTOMER][NEUTRAL] On 17 this year.
[CUSTOMER][NEUTRAL] Ensamentos in [PII].
[AGENT][NEUTRAL] democracy electronico socios.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Which is immigraciaoribuenosse quiresaberridalelo pita and me a correspect Iapolia correct.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] uh.
[AGENT][NEUTRAL] Chisa.
[CUSTOMER][POSITIVE] Perfect.
[AGENT][NEUTRAL] A correoal formalleboa um tentitoe or no.
[CUSTOMER][NEGATIVE] No, no.
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] And they were.
[AGENT][NEUTRAL] Um, but intecao senoras was to look at it is a barealela tata virtuos is really the prose.
[CUSTOMER][POSITIVE] Perfecto.
[AGENT][NEUTRAL] Were sir.
[CUSTOMER][NEUTRAL] El Dia.
[CUSTOMER][NEUTRAL] Uh, the tennis.
[AGENT][NEUTRAL] The mars. OK, I get the and and physico porque de cirque lembi la co op entree and physicos in embargo.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Or any other.
[AGENT][NEUTRAL] No, OK, yeah, sir.
[AGENT][NEUTRAL] Uh, my.
[CUSTOMER][NEUTRAL] No, but you're gonna go like from a la colavit no, no, no, no problem.
[AGENT][NEUTRAL] See correct you step up where uh.
[AGENT][POSITIVE] A about the the information you know no problem they were for my city [PII] the way I use but then this respect.
[AGENT][NEUTRAL] Um, no.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No, no, no, it, it, I mean.
[AGENT][NEUTRAL] approxim.
[AGENT][NEUTRAL] Solamente electronic system dijoques.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Um, [PII] [PII].
[CUSTOMER][NEUTRAL] The [PII].
[AGENT][NEUTRAL] Yes yes [PII].
[CUSTOMER][POSITIVE] Correct.
[AGENT][POSITIVE] Perfect. I'll go.
[CUSTOMER][NEGATIVE] No at all.
[AGENT][NEUTRAL] It's moving [PII].
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] They don't say it yeah [PII].
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] She.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] You know I say yes.
[CUSTOMER][NEUTRAL] I