AccountId: 011433970860
ContactId: a726fc93-d8e7-46e7-bc6f-2cac4e2a81ae
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 157369 ms
Total Talk Time (AGENT): 65508 ms
Total Talk Time (CUSTOMER): 26093 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/27/a726fc93-d8e7-46e7-bc6f-2cac4e2a81ae_20250227T16:45_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Um, yes, I was calling, I was trying to fax my form.
[CUSTOMER][NEUTRAL] To, to y'all, but it keeps selling.
[AGENT][NEUTRAL] Hm.
[AGENT][NEUTRAL] OK. Do you want to verify the fax number, make sure it's copied down right?
[CUSTOMER][NEUTRAL] 8877.
[CUSTOMER][NEUTRAL] 3659423
[AGENT][NEUTRAL] Yeah, that's right. [PII] um.
[AGENT][NEUTRAL] I haven't heard any reports of people not being able to fax stuff.
[AGENT][NEUTRAL] All I can tell you is to keep trying or you can also do it online if you have access to a computer we have like an online service center where you could do it.
[CUSTOMER][NEUTRAL] I just tried it.
[CUSTOMER][NEGATIVE] Yes, I was trying to do it online and it's seen um error occurred.
[CUSTOMER][NEUTRAL] The face is
[AGENT][NEUTRAL] Is it doing that when you just click upload documents?
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] Yes
[CUSTOMER][NEUTRAL] When I try to submit it, I mean.
[AGENT][NEUTRAL] Hm, OK.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Um, nobody else. I reached out to see if anybody else has had any sort of reports. I don't see any other reports of having issues. Um, we can't unfortunately accept them via email because it's not a secure way to receive them.
[AGENT][NEUTRAL] So, all I can advise at this time is to keep trying and um
[CUSTOMER][POSITIVE] OK, thank you.
[AGENT][POSITIVE] Yeah, you're welcome. Have a good day.