AccountId: 011433970860
ContactId: a71a6d05-33aa-4f75-9f42-37be28b3ea2c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3154399 ms
Total Talk Time (AGENT): 818816 ms
Total Talk Time (CUSTOMER): 1782787 ms
Interruptions: 11
Overall Sentiment: AGENT=0.3, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/05/a71a6d05-33aa-4f75-9f42-37be28b3ea2c_20250205T19:20_UTC.wav
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[AGENT][POSITIVE] We buses gracias apeleiamoliarte.
[CUSTOMER][POSITIVE] Ola buenass [PII] [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Mira the comment Joe Eo don the [PII] ques me me.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Comesque is um the lanariate.
[CUSTOMER][NEGATIVE] And it me me quemeando missalergia.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah, elesta and laret the medical the ame yeah paraquelio resultaque barrio [PII] joqueriasabero beneficio de la peleo ella pele me cure miss miss beneficials del copago de specialistas joten tendido que see pero dondeo no man querio con seguru.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] El la pele to says joqueria commojoelre clamo para quemeelban el dinero quejoe paga.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, can soarte de la polia con ape lele.
[CUSTOMER][NEUTRAL] Apele is Sea.
[CUSTOMER][NEGATIVE] Ocho erro uno.
[AGENT][NEUTRAL] Uh, SSL numeral de la polia certificado.
[CUSTOMER][NEUTRAL] Ah, no, no, no, no, no, this same and hospital benefit center numbers SAS or outpatient benefit center numbers Cual delodos.
[AGENT][NEUTRAL] OK. I see it.
[AGENT][NEUTRAL] Delo dos quere meda study in.
[CUSTOMER][NEUTRAL] OK, it's zerouattro.
[CUSTOMER][NEUTRAL] Cieteueve douattro says.
[CUSTOMER][NEUTRAL] M A L A C.
[AGENT][NEUTRAL] OK gracias, a senor of [PII] puede versuapairolafeche de la semiento for favor.
[CUSTOMER][NEUTRAL] She is [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh nacimiento by the sexambremi no asciento feta sin.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Equalisarexiona the telephon.
[CUSTOMER][NEUTRAL] See and er stoa say say cientiere.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] And no matter the callal email.
[CUSTOMER][NEUTRAL] Did
[AGENT][NEUTRAL] Eladexxian.
[CUSTOMER][NEUTRAL] It's [PII]
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, gracias, a pinamentela derexion por favor.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] OK. Good. All right. Good. Thank you.
[CUSTOMER][NEUTRAL] Isles.
[AGENT][NEUTRAL] No, it's in and gracias. OK. Esto candolo beneficials in La [PII] and [PII].
[CUSTOMER][NEUTRAL] See man this school preunta the school come she a pue to me permits our este pedas de la yamaparrajo esa corda me porque muchal see melo me permiso grasso.
[AGENT][NEUTRAL] Mhm. Mhm.
[AGENT][NEUTRAL] She's the same.
[AGENT][POSITIVE] It's better.
[CUSTOMER][NEUTRAL] Yeah, yeah, just bans for limelo beneficios have a clara quino.
[AGENT][NEUTRAL] OK, and Lafaina del lo estepolia nokubreel Copago porla consulta.
[CUSTOMER][NEGATIVE] OK, no cool.
[AGENT][POSITIVE] I, uh-huh, I beneficial for prosemiento etratamientos e proebas diagnosticles for all.
[CUSTOMER][NEUTRAL] The allergy for for example uh yeah miserron or me memando un examine the the allergic micopagoerronogentadola sake is a copago the simlourjoteno.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] For S C.
[CUSTOMER][NEUTRAL] Emi manos eno um
[CUSTOMER][NEUTRAL] Elcopago is acopa allergies orgenta is employment illa factura.
[CUSTOMER][NEUTRAL] Yeah, de los pitano the centros yeah don't let thing ok aura or de la thing ok and via via correo electronico.
[AGENT][NEUTRAL] OK, uh, peroneisittamos, um, ultrascosas porrilamo.
[CUSTOMER][NEUTRAL] She came on deceita.
[AGENT][NEUTRAL] And that's
[AGENT][NEUTRAL] Nestamos la patutaya concords to diagnostics.
[CUSTOMER][NEUTRAL] Yeah nautical.
[CUSTOMER][NEUTRAL] Perate Corrigo corrigo is a no sico.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] See, porque instead of you see a kid that you say admeder poster this copaergic you say a unos coos they say noenta sero noenta rose quattro is a text text you know a sins quatro text.
[AGENT][NEUTRAL] Eos de prosermientos the Coos de proserimmientoses um ensignono sotrusal ausierron Kusisierron perla poli solopaga por permidaree accidenteel corio de diagnostico but the the sultrus case podemos pagarrilamos.
[CUSTOMER][NEUTRAL] OK, so for me you gonna.
[AGENT][NEUTRAL] I beneficials in la polia porque es loisier and los prosermientos porun permmiad or accidentelocordios to agnosticos in Piea conunoletra condos numerals iunto im mas numeros porehalo.
[AGENT][NEUTRAL] Um, ache encuentaos punto Benticuatro.
[CUSTOMER][NEUTRAL] Osaitouna facttua factura de taya de taya.
[AGENT][NEUTRAL] Mhm. Concortico de diagnostico.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Corio there are no sico.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Simira que esque m don the trios lo lopocon ni nila pele nanoto soloque mesanano.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh, I just me they say act a doctor they say beidos in cuentre 00 says they say numeral because you know say CSS.
[CUSTOMER][NEUTRAL] OK will be a strategy is just to me I don't know facturta yeah.
[AGENT][NEUTRAL] OK, I uniforme que puede perir for carafature del cervicioor prosermientos or tratamientos I unaformayamase commacasa.
[AGENT][NEUTRAL] M Mama S Samuel Milquinientos say M A S Amilquinientos.
[CUSTOMER][NEUTRAL] See?
[CUSTOMER][NEUTRAL] See?
[CUSTOMER][NEUTRAL] See?
[AGENT][NEUTRAL] And the 4 that is the former ava Airline pharmacion.
[CUSTOMER][NEUTRAL] Milos.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Mira el melodioelmeo o elmeo Andrew yolecome tolo quemesa passano tolo que papaoelme passundocuoquese yamamira emmm any.
[AGENT][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] This aeros in 20 0 says oh yeah you [PII] presente el elexam in to.
[CUSTOMER][NEUTRAL] 200?
[AGENT][NEUTRAL] No, that's a different de porquepaigallos cargos los corticos de prosermientos ecorticos the the um diagnosticost.
[CUSTOMER][NEUTRAL] Mm, no, no, no hesotona preunta esta gentenosato mandelape.
[CUSTOMER][NEGATIVE] Waste scordian nosos commos on lojaeria er unelo la ra raciatta mela toma porque to prolemagen tengo primal me porqueoso este el copago esciodo lalo que paso porque supergual yeah ella pele unemploeorgia camo alba er.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh, those cuarentaola heentosa carfaando sciento esentadola sierto tiaa preuntalola factura de tao os coositolo que to measciendoel benese inerro.
[AGENT][NEUTRAL] See neitamos erse M A Smilquinientos del doctor de la feina delo e tambienneitamosel explicacion del beneficios de la sigun principal deigna.
[CUSTOMER][NEGATIVE] But maliasion doctor.
[AGENT][NEUTRAL] No, it's a milquiniento is del doctorneita peel doctor preliformaeambien deigna.
[AGENT][NEUTRAL] Necesita explicca del benefici as.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Yeah me me that control.
[AGENT][POSITIVE] The Amed, they have me on. They have met.
[CUSTOMER][NEUTRAL] They control OK OK OK OK yeah the documents and you have that and yeah I have rea platanos for him so much complicas is.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Nintendo and no porque de que no oops.
[CUSTOMER][NEUTRAL] No, no, no, no, el el doctor no ijoeso el loquepaque no show loque used to this but esque esa factura and noso melalo icinaque mecholos prose and to sierto.
[AGENT][NEUTRAL] Inesita el parael reclamo.
[CUSTOMER][NEUTRAL] Porquescal doctor [PII] doctor el meounaliacion peron no puso.
[CUSTOMER][NEUTRAL] Mira porquenomosal agamosal ses de facto no esura deta nose pero er damage the Segamo ente paso id commo commopo and visa que electronic portal combo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I am portal [PII] LA.
[AGENT][NEUTRAL] It is the.
[CUSTOMER][NEUTRAL] Hola.
[AGENT][NEUTRAL] I am a [PII].
[CUSTOMER][NEUTRAL] But, huh?
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And me?
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII]?
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I don't you comput you now memetos CSport.
[CUSTOMER][NEUTRAL] Um [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII] season your apele quista.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Um.
[AGENT][NEUTRAL] But I said new user.
[CUSTOMER][NEUTRAL] But at the moment iyo tolo 10 1 English you so you don't you say English are per procommoun catio una cuenta you know sena.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Necessita Esco had new user, no login but a new user.
[CUSTOMER][NEUTRAL] New New York can Rosario you say um you so you need the local on apele insured policies peron testes or or just so em emliado the grouppo who order apele product to no and and indiso.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] I see, yes.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Individual. Mhm. I see, yes.
[CUSTOMER][NEUTRAL] As you can next night um.
[CUSTOMER][NEUTRAL] Next name.
[AGENT][NEUTRAL] I said.
[CUSTOMER][NEUTRAL] [PII]. [PII]. I know Lex's name Clape your Lex's name [PII].
[AGENT][NEUTRAL] So I be?
[AGENT][NEUTRAL] Last name.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Ego nesusitaposu numero de seguro Social.
[CUSTOMER][NEUTRAL] Liston.
[CUSTOMER][NEUTRAL] Mm, but you know, I mean nguo que porque puero.
[CUSTOMER][NEUTRAL] Oh, no number ID you one number ID, you know I mean numerals.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] No, it's the um.
[CUSTOMER][NEUTRAL] Serote on numeral the ID.
[AGENT][NEUTRAL] See pero en estipolisa necessitaponmero de ciguro Social.
[CUSTOMER][NEUTRAL] Mm, once, but I don't wanna be.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] But at the moment you bongo anybua porquesus problem.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEGATIVE] And elutturo is masses poured podemospagare is deletemente.
[CUSTOMER][NEUTRAL] No, yeah, no, but you're ok, no, OK, it's solo que mini paque pasar.
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] They said uh they said no yours was signed with the information that was entered. Please try again. Is this error persistente for contactteno and centro tatata ocean what.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, Miss
[CUSTOMER][NEUTRAL] Nomejo.
[CUSTOMER][NEUTRAL] Pergo no matter the ID or woman to call that the caller I see.
[AGENT][NEUTRAL] No, [PII] rabahan before I check out out the moment it, OK.
[CUSTOMER][POSITIVE] 2 seconds. OK, perfect.
[AGENT][NEUTRAL] I see you for a certain rec uh una cuentapote, OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] You spare a momentdito.
[CUSTOMER][NEUTRAL] No, no my at home.
[AGENT][NEUTRAL] [PII] de seguro Social.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] No [PII] and numer so [PII].
[AGENT][NEUTRAL] What if no matter de la seguro socio.
[CUSTOMER][NEUTRAL] Mm it's just my time.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] certain January.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Says Note says sinuente what.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Uh email is still [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] I think.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Just spelling my mom [PII].
[CUSTOMER][NEUTRAL] It's a passport Pasa colo car.
[AGENT][NEUTRAL] Yes
[AGENT][NEUTRAL] Elanacimiento.
[CUSTOMER][NEUTRAL] By the sex sin.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Take care is K's username [PII] username.
[CUSTOMER][NEUTRAL] Uh, my numbers [PII].
[CUSTOMER][NEUTRAL] Next name [PII] you know [PII].
[AGENT][NEUTRAL] For the second is the care.
[CUSTOMER][NEGATIVE] Oh [PII], don't like [PII].
[AGENT][NEUTRAL] [PII]. OK.
[CUSTOMER][NEUTRAL] Pero [PII].
[AGENT][NEUTRAL] See for prosmientos or stratamientos.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oslo on him so euro it yeah no no no cogian is a jita si peros soon red the ad red al queses bone que queohe queohe misguo and simianes pero tea preuntai gente quinoa peleolos queoane cogena pele.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] It
[AGENT][NEUTRAL] Apele is secondaria de la Segu's principal you know as in unre uh.
[AGENT][NEUTRAL] Uh
[AGENT][NEUTRAL] Uh, see you know process mhm no podemos, um, controllar eso peroteerrilamo paraque podemos re and bsarte perolo masello pueloote puede um.
[CUSTOMER][NEUTRAL] Tell your husband [PII].
[CUSTOMER][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] As La Quintas.
[AGENT][NEUTRAL] Is that Diva?
[AGENT][NEUTRAL] A quere log in consun nombre [PII] el password persisita cambia password as commo today is.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] But it says today, today?
[AGENT][NEUTRAL] Mhm. Mhm. Today, [PII] uh-huh.
[CUSTOMER][NEUTRAL] Today?
[CUSTOMER][NEUTRAL] Temacua.
[CUSTOMER][NEUTRAL] See? Today.
[AGENT][NEUTRAL] Uh, uh-huh, 12, uh, 1 of those 3.
[CUSTOMER][NEUTRAL] Unodores.
[AGENT][NEUTRAL] Mhm. You exclamation point.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Into deacion.
[CUSTOMER][NEUTRAL] Exclamation queen queen no exclamation.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] See?
[AGENT][NEUTRAL] Point
[AGENT][NEUTRAL] Unto the exclamationcion.
[CUSTOMER][NEUTRAL] Point punto point point algomas.
[AGENT][NEUTRAL] No, it's, it's today, one of those res punto de exclamacion.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][POSITIVE] Per la malana is grande.
[AGENT][NEUTRAL] The T, uh-huh, come up.
[CUSTOMER][NEUTRAL] So the tea tea.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Do you?
[CUSTOMER][NEUTRAL] Oh, can you see Mirando today?
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] 123 exclamation Exclamation.
[CUSTOMER][NEUTRAL] Ah, exclamation Punto.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] You said no.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, me, me, user name is [PII].
[AGENT][NEUTRAL] Solamente [PII].
[CUSTOMER][NEUTRAL] Oh yeah, I see if I understand at the moment, yeah, [PII].
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] But [PII].
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] [PII] or pegato.
[AGENT][NEUTRAL] I got the total.
[CUSTOMER][NEUTRAL] They ate passport mm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Today
[CUSTOMER][NEUTRAL] That they should start today.
[CUSTOMER][NEUTRAL] Today.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][POSITIVE] It's so good.
[CUSTOMER][NEUTRAL] No it's a you know.
[AGENT][NEUTRAL] OK, uh, today is.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] Do you hear me?
[AGENT][NEUTRAL] It's take them on.
[CUSTOMER][NEUTRAL] The toma tea the tea majuula.
[AGENT][NEUTRAL] To my
[AGENT][POSITIVE] Thank you.
[AGENT][POSITIVE] The tea is grande de Mausculo.
[CUSTOMER][NEUTRAL] T or Traves T.
[CUSTOMER][NEUTRAL] Or
[AGENT][NEUTRAL] Solomon. Mhm. It is.
[AGENT][NEUTRAL] Pino.
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] So let's see, you see I can see today, today.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] 123
[CUSTOMER][NEUTRAL] Unodores 123 exclamation el que vienne as el puntosiavajoserto.
[AGENT][NEUTRAL] Mhm. Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Where to moment.
[CUSTOMER][NEUTRAL] Yeah yeah queen she one.
[CUSTOMER][NEUTRAL] Eques punto.
[AGENT][NEUTRAL] I see yes. No, solamente exclamation.
[CUSTOMER][NEUTRAL] Oh yeah, yeah, exclamation, but that exclamation.
[AGENT][NEUTRAL] How this is stoppoo punto this way is better now.
[CUSTOMER][NEUTRAL] Yeah, yeah, my whole this same miraki ah he just memo telephoning commoten well el corre to Englishesus hello yeah you can claim status buna tatata enter you goon numeral telephonico no.
[AGENT][NEUTRAL] Mhm. It is.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] Yeah, this uh again it's very thick like do no no mosao no.
[CUSTOMER][NEUTRAL] Very, very, yes, very. The as perico coo.
[CUSTOMER][NEUTRAL] Cor
[CUSTOMER][NEUTRAL] Cace
[CUSTOMER][NEGATIVE] Yeah, you gotta pay for told me her daughter.
[AGENT][NEUTRAL] [PII] the study in the reupe.
[CUSTOMER][NEUTRAL] Chaseocho 21, yeah.
[CUSTOMER][NEUTRAL] Confirmation.
[CUSTOMER][NEGATIVE] I know [PII] can know but I don't want.
[CUSTOMER][NEUTRAL] It's one.
[CUSTOMER][NEUTRAL] 12.
[CUSTOMER][NEUTRAL] Eve
[CUSTOMER][NEUTRAL] Yeah, the uh the Pungo.
[CUSTOMER][NEUTRAL] Confirmation, yeah.
[CUSTOMER][NEUTRAL] You said you, yeah, Gallo is said again to.
[CUSTOMER][NEUTRAL] Akija medic.
[CUSTOMER][NEUTRAL] This a kid is like a tenos processors the
[CUSTOMER][NEUTRAL] Can go process Iyitan loa 10.
[CUSTOMER][NEUTRAL] I know, I mean rainy cuatro.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh yeah, and like you say silo documentcuos loquejaoloque to make his.
[AGENT][NEGATIVE] Exactly, the, uh, for this a certain reclamo.
[AGENT][NEUTRAL] Would you like to file a claim?
[CUSTOMER][NEUTRAL] Can I do my take.
[CUSTOMER][NEUTRAL] Uh my claims. See, you say you documents, do you have documents to?
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I know she come with you says a plot for a claim, see.
[AGENT][NEUTRAL] So load, mhm.
[AGENT][POSITIVE] Exactly.
[CUSTOMER][NEUTRAL] I did say oh sorry, it's the same it is the. This is weirder, this is select the lamo this is [PII] application ieto.
[AGENT][NEUTRAL] Yes he is.
[CUSTOMER][NEGATIVE] Esperdio, er, bueno salapolisa is a net quesigente despeer do.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Um, I, I is all documento at that hour I.
[CUSTOMER][NEUTRAL] Yeah, apparently I will like.
[AGENT][NEUTRAL] It's plus yeah.
[CUSTOMER][POSITIVE] Oh yeah, bueno gracias infinitasuso.
[AGENT][NEUTRAL] A tambien it tambien puelo beneficial in la polisa solo necesito esque numero de la polisa er click on el numero de la polia puelo beneficials.
[CUSTOMER][NEUTRAL] Do you hear me?
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Oh, OK, this, this, this I this is this is the nolapolia this same claim forman contacto health aura this is my ID cards and make my cards yeah.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No, me and don't decide for the benefit.
[AGENT][NEUTRAL] Espores de lumero de la polia but a click on the numero de la polia.
[CUSTOMER][NEUTRAL] Uh, yeah, click numbers, numbers police numbers. This is start down Cargando ah yeah mayona chio.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I see it.
[CUSTOMER][NEUTRAL] Come on perono how are you?
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Ah, no, yeah, oh my God, so it's an importfajoconist adore.
[CUSTOMER][NEUTRAL] Bueno
[CUSTOMER][NEUTRAL] Toleo Porto.
[AGENT][NEUTRAL] That's some place it not the vires but as uh can be a password.
[CUSTOMER][NEUTRAL] El passport, OK. El passportando quando seven.
[AGENT][NEUTRAL] Uh, puei caballo I will read this Yolo pus on passwords, um.
[AGENT][NEUTRAL] Pasique podemosaerono cuentaurusero.
[CUSTOMER][NEUTRAL] Oh, terrao momento terra to this school for that yolo said contigo the mojono saying me to it much here I don't know Iosesque uno uno so and pajamas they on the cabio they they got low low low out ques salli no.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh, no, it's, uh, don't they say forgot or reset password?
[AGENT][NEUTRAL] Yeah, see, then Denis, uh-huh.
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] This uh don detao and la casita.
[AGENT][NEUTRAL] See Quando and uh quaando it's abajo they log in under username e-password.
[CUSTOMER][NEUTRAL] Log in.
[CUSTOMER][NEUTRAL] You said my icon my icon I was it my policy no not notification reference payment reference I don't know but ama.
[AGENT][NEUTRAL] No, it's in in Principio Quando.
[CUSTOMER][NEUTRAL] Oh, yoyoque salli see meteno que salli de la panjin evolvera I see er perdi me me me me me contracea me passport.
[AGENT][NEUTRAL] Toonga to username and password.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Exactly, gracias is story appredo espanol versus no sela palaresisito.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][POSITIVE] Oh, no, it, it, it's perfect.
[AGENT][NEUTRAL] See, uh, English, see, but uh it's still up in the end you know espanol.
[CUSTOMER][NEUTRAL] We my
[CUSTOMER][NEUTRAL] Oh, English, I imagine.
[CUSTOMER][NEGATIVE] You might you can I don't practically prac speak English.
[CUSTOMER][NEUTRAL] I speak English. I
[AGENT][NEUTRAL] Yeah
[AGENT][POSITIVE] You speak well, it's beautiful.
[CUSTOMER][POSITIVE] See, she is beautiful and muscle tiara mucho.
[AGENT][NEUTRAL] Mhm
[AGENT][POSITIVE] Oh blessed. I asking you that.
[CUSTOMER][NEUTRAL] No, Mira, see, and they er, enter your user name [PII] yeah oque coming [PII] er recuperates passport, no.
[AGENT][NEUTRAL] Exactly. Pongos [PII] the password is [PII] forgot or reset password.
[CUSTOMER][NEUTRAL] Oh, I see, yeah.
[CUSTOMER][NEUTRAL] [PII] correo it's [PII] put con [PII] uncorreo differentele [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, boy.
[AGENT][NEUTRAL] It's [PII].
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Um, [PII].
[CUSTOMER][NEUTRAL] See
[AGENT][POSITIVE] [PII] uh bueno.
[CUSTOMER][NEUTRAL] No, no, see, uh, uh, B, [PII]
[AGENT][POSITIVE] Como bueno.
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] Be the
[CUSTOMER][NEUTRAL] The baa.
[CUSTOMER][NEUTRAL] Yeah, [PII].
[AGENT][NEUTRAL] Oh, OK. [PII].
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEGATIVE] Uh oh no. OK.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][POSITIVE] It's so perfect.
[AGENT][NEUTRAL] OK, [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mhm. Yeah, look.
[CUSTOMER][POSITIVE] Perate yeah more can be a stretch more women work yeah baby.
[CUSTOMER][NEUTRAL] Yeah, logging a kid toes.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] For a passport, [PII], next.
[CUSTOMER][NEUTRAL] Yeah, no, no, but they say they say pri uh primario in er corre electronico cuando boya aerrecueras del correo.
[CUSTOMER][NEUTRAL] No, Paretoa.
[CUSTOMER][NEUTRAL] Bye.
[AGENT][NEUTRAL] That listensito momento but recibilo.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Espera take for um jolopo and they are the aquila.
[CUSTOMER][NEUTRAL] Telaca.
[CUSTOMER][NEGATIVE] Oh no se puea.
[AGENT][NEUTRAL] Uh,
[AGENT][NEUTRAL] Repeat the loop if I.
[CUSTOMER][NEUTRAL] It's
[CUSTOMER][NEUTRAL] It's [PII]
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] But I don't I no no no I just knew it.
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] [PII] A
[CUSTOMER][NEUTRAL] 8
[CUSTOMER][NEUTRAL] 5
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] 1
[CUSTOMER][NEUTRAL] Uh, that
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] [PII]?
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I see is look at the name yeah.
[CUSTOMER][NEGATIVE] Then nose porque porque nopa esse correo sale faltola la.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] But the it.
[CUSTOMER][NEUTRAL] The they on the po can be corre you the cannolopo can be you know you know [PII].
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] For
[CUSTOMER][NEGATIVE] Oh yeah, erratomantico will be will be English [PII] uh.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] [PII] [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEGATIVE] No, sapareciendo el el correoma le faltalata mina [PII] I keeppoelebe pequenya uno aroji me pun to conoi solamente no esta cambia.
[AGENT][NEUTRAL] OK, put the um usaa the password [PII] today on the address.
[CUSTOMER][NEUTRAL] Not all.
[CUSTOMER][NEUTRAL] See Jare say.
[AGENT][NEUTRAL] To this
[CUSTOMER][NEUTRAL] Just soya quientro la pajina.
[AGENT][NEUTRAL] OK, to the email, the
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] No loon in don't that there is a contacto act connootros e auna casita pero Iolove jolo pue vialliar.
[CUSTOMER][NEGATIVE] And apajina and cuanal momento queboya recuerar my passport.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Oh, OK, yeah, [PII] and and you you welcome [PII] this er correelectronic [PII] yeah you know [PII] puny low.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Oh, OK, cable.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Don't say.
[CUSTOMER][NEUTRAL] Don't say you.
[CUSTOMER][NEUTRAL] Uh, 4 recuper passport [PII] next I get the moment I get on the reo.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] But I don't want it.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Sigo qui I don't know a remote.
[CUSTOMER][NEUTRAL] Nomi no Mexico.
[CUSTOMER][NEUTRAL] Guerrado a remote elchetaincoaltalavela elluno.
[AGENT][NEUTRAL] Hm.
[CUSTOMER][NEUTRAL] Nose queerrado.
[CUSTOMER][NEUTRAL] You know sales you know sales you know that.
[CUSTOMER][NEUTRAL] I don't know you wanna go.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Travesnesito momento Traves no more rapi though, huh.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] See, it's nothing on it no.
[CUSTOMER][NEUTRAL] No but normal menta yeah tell a go.
[AGENT][NEUTRAL] Hm.
[CUSTOMER][NEUTRAL] In sure Boa was the masal it was re er to er.
[CUSTOMER][NEUTRAL] Si, sin initial.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Shoes, mustard.
[CUSTOMER][POSITIVE] Super, Sumi mm.
[CUSTOMER][NEUTRAL] Ta ta da
[CUSTOMER][POSITIVE] You're welcome.
[CUSTOMER][POSITIVE] So effective mental correo and is this a una rosa alvo.
[CUSTOMER][NEUTRAL] Ileo reset to that repeal passport. [PII] next quesigente e primary email email pero [PII] no Parese el el como primario to put ele primario.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Milena
[CUSTOMER][NEUTRAL] It's a minochteinobe uno aroaji myulo concommocorreo primario.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] T
[CUSTOMER][NEUTRAL] Me to systemmalo pueja to says I on that momento que seva cambiar.
[CUSTOMER][NEUTRAL] Essecorreo Marquesta escrito.
[AGENT][NEUTRAL] Hm.
[CUSTOMER][NEUTRAL] 00, I, I want time?
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Alaluno queseleal systemma paraque cohala.
[AGENT][NEUTRAL] Lose Losiento.
[CUSTOMER][POSITIVE] Oh, thank you then.
[CUSTOMER][NEUTRAL] Thank you Lano I putportantes car demos.
[AGENT][NEUTRAL] See you.
[CUSTOMER][NEUTRAL] It's all important, important.
[CUSTOMER][NEUTRAL] It's a bus you at all.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] You have any?
[CUSTOMER][NEUTRAL] Can you?
[AGENT][NEUTRAL] Yeah, but it can be also.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] But yeah yeah bettermitico.
[AGENT][NEUTRAL] I
[CUSTOMER][NEUTRAL] [PII] next.
[CUSTOMER][NEUTRAL] No, see a corre.
[AGENT][POSITIVE] Oh my gosh.
[CUSTOMER][NEUTRAL] See tennispa.
[AGENT][NEUTRAL] Do not say porquemaque themos is.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Send me, send me, send me correo.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] It's Correo they don't know.
[CUSTOMER][NEUTRAL] No no no no mesa.
[CUSTOMER][NEUTRAL] Yeah el que questa also tae mira portal aden joiningrese is a mi punto pero el queen sta is a momentorecuerar el el la contraena resealando unave ununo no puebar no pue boar la.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] No pue bora de portal it was the lore.
[AGENT][NEUTRAL] Of what mamatito, OK.
[CUSTOMER][POSITIVE] See you thank you.
[CUSTOMER][NEUTRAL] Now uniforma queloo paraolvelacolo carvienito.
[AGENT][NEUTRAL] Puerta I'll go.
[AGENT][NEUTRAL] I've heard.
[AGENT][NEUTRAL] Could
[AGENT][NEUTRAL] OK, so it's Rando.
[CUSTOMER][NEUTRAL] Granilla.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Yeah what I move forward to er to numero er rancoreboso.
[CUSTOMER][NEUTRAL] revoltjo que quera pain pain pain stay.
[CUSTOMER][NEUTRAL] Pain stay banque pain stain see little vacumira baby so eso que quelospagos it's ques.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] routing number that routing number it's logos spelepele.
[CUSTOMER][NEUTRAL] The toloscopagos porquetenianquebelo conela pele.
[CUSTOMER][NEUTRAL] Benia preuna CL who convenio con.
[AGENT][NEUTRAL] Do they sell the email?
[CUSTOMER][NEUTRAL] Well, [PII] is hot.
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Yeah, psoasavenuelo Otravis pores. Thank you.
[CUSTOMER][NEUTRAL] Sure
[CUSTOMER][NEUTRAL] But at the moment.
[CUSTOMER][NEUTRAL] Laro the see ben preuntas CNN convenocombatis.
[CUSTOMER][POSITIVE] Yeah, perfect. Oh, perfect though he see it says here come come back back this.
[AGENT][NEUTRAL] OK. Mhm.
[AGENT][NEUTRAL] Mhm. See, the name.
[CUSTOMER][NEGATIVE] See, and to benaguna preunta porquerason porqueraon bapti no mea coo el seguro the apppele one do you.
[CUSTOMER][NEUTRAL] Miralo direction on mi systemma.
[AGENT][NEUTRAL] That is the way in [PII]?
[CUSTOMER][NEUTRAL] No, Mira, so no majo so far as a poquito then joquero queremoso but I just start contolarida is you know aeror mean who's garde pronto algo que pronto.
[CUSTOMER][NEUTRAL] Mira, just to in practice.
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] The, the [PII] Baptist Center this uh [PII] nonte says the Ache [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh you mean she [PII] takes the allergy.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] Uh, well, my son text allergy in meadon uncopago the chentalais quaando jo passemi arjeta the amet apele meerron quenono que we don't know cures don't say jo querias siesta direction TNA TNA TA conveno conustees.
[AGENT][NEUTRAL] drug. I see.
[CUSTOMER][NEGATIVE] CSK CSK it just no kid and I said to the process que sociendojoviar to the po papelo poos suski eso ores mean nothing in company.
[AGENT][NEUTRAL] CCC Con Baptist Hospital, um, Lucky Pa is gone Ape LA no particippa and Lt network.
[AGENT][NEUTRAL] To the depend they have made.
[CUSTOMER][NEUTRAL] And I
[AGENT][NEUTRAL] C AM.
[CUSTOMER][NEUTRAL] To and they asked me.
[AGENT][NEUTRAL] Uh-huh. OK.
[CUSTOMER][NEUTRAL] Pero amet er el el elmetpago mira er copagootengu key mem mem me.
[CUSTOMER][NEUTRAL] Emi parjeta was that Eloscopago this a chemicopago that metson unegento orchetadolares for a specialista sierto.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] They have, see.
[CUSTOMER][NEGATIVE] Uh, the Altea preunta eso sociospi pagando que met mease pagatigamolo and me tengo que pagarcelosal medi cuya ustees a copago lo lo cure.
[AGENT][NEUTRAL] Poruna consultan no. Peroorsmientos or tratamientos Cerroses poruna consulta.
[CUSTOMER][NEUTRAL] Bueno
[CUSTOMER][NEUTRAL] No. Unex allergy.
[AGENT][NEUTRAL] It's porum prosmiento. OK, Poruna probadiagnostico. You see, the Baptist Hospital is una facilitate outpatient codemos uh.
[CUSTOMER][NEUTRAL] See.
[AGENT][POSITIVE] I beneficial for outpatient hospital.
[CUSTOMER][NEGATIVE] Osake she couldn't er put himlo see meten and car osa she passo me miapele eos eoi oi oi er noonotenaque uncopao porcoselo pagan cierto.
[AGENT][NEUTRAL] Piano que porque es hereto to the pende de ameri cuanto is applicant pursue de disable ocoseurdens.
[CUSTOMER][NEUTRAL] Oh mira put er er pro semiento Costava secientos secientos this er the prime mil resciento esenta des pedesa plain piques plan plan the pago this pai scienta responsaliotala.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm. AI am beneficio in la polisa as the sciento encuenta pordia in quepodemospaalpoel de de silo copago de Amed.
[CUSTOMER][NEUTRAL] OK, osa osaquesecopagosi melo melo pagans the list. OK, yeah, its stock perfecto tiagra es muchisimo utia and paciencia queseaja preendo mucho Spanish, yeah.
[AGENT][NEUTRAL] Mhm. OK.
[AGENT][NEUTRAL] Yes.
[AGENT][POSITIVE] Thank you.
[CUSTOMER][NEGATIVE] We're not live happy, happy, um, no, happy.
[CUSTOMER][NEUTRAL] I go.
[CUSTOMER][NEUTRAL] Happy today? No.
[AGENT][NEUTRAL] In in espanol commodise.
[AGENT][POSITIVE] Thank you. Have a, have a happy day.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][POSITIVE] Have a happy day, yeah, like, likewise, likewise.
[AGENT][NEUTRAL] Mhm. Yeah. Yeah.
[AGENT][POSITIVE] Yeah, that's perfect, perfect.
[CUSTOMER][NEUTRAL] Bye Gracia.
[AGENT][NEUTRAL] On plaer [PII] gracias for Apele is in sesita aliamanos, OK.
[CUSTOMER][NEUTRAL] Badminton.
[CUSTOMER][POSITIVE] Ah perfect. Oh let's see prima contest and I see gracias. Well gracias so bye.
[AGENT][NEUTRAL] And grass yourself then. Bye.