AccountId: 011433970860
ContactId: a6e5bd59-4dff-45fd-aafc-11c888b567f1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 69760 ms
Total Talk Time (AGENT): 9660 ms
Total Talk Time (CUSTOMER): 17178 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/16/a6e5bd59-4dff-45fd-aafc-11c888b567f1_20250416T13:57_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey [PII], this is [PII] again. I was just calling to check on the status of my disability.
[AGENT][NEUTRAL] OK. Do you have your uh ID number?
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] It is
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] 597.
[CUSTOMER][NEUTRAL] 992.
[CUSTOMER][NEUTRAL] I don't know the number of the.
[AGENT][NEUTRAL] OK, what is your birth birthday, [PII]?
[AGENT][NEUTRAL] Are you there? Can you hear me?
[AGENT][NEUTRAL] Hello.