AccountId: 011433970860
ContactId: a6e52f7d-83b8-4a41-82dd-afb3f648450a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 453980 ms
Total Talk Time (AGENT): 110320 ms
Total Talk Time (CUSTOMER): 80990 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=-1.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/11/a6e52f7d-83b8-4a41-82dd-afb3f648450a_20250411T20:59_UTC.wav
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[AGENT][NEUTRAL] That.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] You coming a party around the how.
[CUSTOMER][NEUTRAL] Uh, esquiqueria uh preuntasin um meporias is the that inform measca the the arena the algu proveorden.
[AGENT][NEUTRAL] OK, um, maybe the telephone lama connector.
[CUSTOMER][NEUTRAL] Uh, so I can.
[CUSTOMER][NEGATIVE] It's not in cuentauno.
[CUSTOMER][NEUTRAL] Cin [PII].
[AGENT][NEUTRAL] In boa.
[CUSTOMER][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] OK, I said all those.
[CUSTOMER][NEUTRAL] Sincuenta uove.
[AGENT][NEUTRAL] But to tell you.
[CUSTOMER][NEUTRAL] See, I guess like
[AGENT][NEUTRAL] OK, [PII] sincuentis quaarentino numeral.
[CUSTOMER][NEUTRAL] Perodo cincose quattrouevese quattro.
[AGENT][NEUTRAL] 61.
[AGENT][NEUTRAL] Um, for me [PII].
[CUSTOMER][NEUTRAL] Its [PII]. Eco was noosote.
[AGENT][NEUTRAL] OK, uh, [PII] the, the doctors and [PII] un nombre untelefono the una persona.
[AGENT][NEUTRAL] I don't know they will come and be unalista.
[AGENT][NEUTRAL] There's a contra in uh [PII] for me de Oro [PII].
[CUSTOMER][NEUTRAL] OK, mm, but that's lumbre quetine.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, pooquelia momentito queso poto spansamos momentito.
[CUSTOMER][NEUTRAL] Alamano
[AGENT][NEUTRAL] Is the.
[CUSTOMER][NEUTRAL] CW
[AGENT][NEUTRAL] Ela linea uh per a moment it ok.
[CUSTOMER][NEUTRAL] CSW
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] You can see [PII] in pans.
[CUSTOMER][NEUTRAL] The people of hours.
[AGENT][NEUTRAL] OK, so [PII] panol caduste is um Westcode Dental.
[AGENT][NEUTRAL] He is uh Valley Mo.
[CUSTOMER][NEUTRAL] Western dental?
[AGENT][NEUTRAL] West Coast Dental.
[CUSTOMER][NEUTRAL] Oh, OK, West Coast, OK.
[AGENT][NEUTRAL] Uh-huh, uh, yeah, numbers nincono.
[AGENT][NEUTRAL] Or you say here.
[AGENT][NEUTRAL] Pincode 000.
[CUSTOMER][NEUTRAL] Ultra.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEGATIVE] Uh it's a corto it's nothing no 10.
[AGENT][NEUTRAL] Nino.
[CUSTOMER][NEUTRAL] Me a.
[AGENT][NEUTRAL] Nuesincono.
[AGENT][NEUTRAL] Ochoa.
[AGENT][NEUTRAL] Inco 000.
[CUSTOMER][NEUTRAL] C
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, it's a questama cercaremi.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Um, let me direction like that, OK.
[AGENT][NEUTRAL] CSA is that aminoses a menosa.
[CUSTOMER][NEUTRAL] Bye boys.
[AGENT][POSITIVE] OK, the pleasure I go ma. I'm gonna drop.
[CUSTOMER][NEUTRAL] OK. Well.
[CUSTOMER][POSITIVE] Estolonoa muchisimas gracias.
[AGENT][NEUTRAL] Then uh they get you know.
[CUSTOMER][NEUTRAL] You want me.
[AGENT][NEUTRAL] if you had to know.