AccountId: 011433970860
ContactId: a6d9efb1-d5ce-499c-bed7-996dddc7c1aa
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 152039 ms
Total Talk Time (AGENT): 12449 ms
Total Talk Time (CUSTOMER): 15670 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/19/a6d9efb1-d5ce-499c-bed7-996dddc7c1aa_20250619T20:45_UTC.wav
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[AGENT][POSITIVE] Hello, thank you for contacting ATL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hi, [PII]. I'm calling from Nicholas Children's Hospital provider office. I'm looking for claiming status.
[AGENT][NEGATIVE] Well my phone's messing up again. What's up sweetheart.
[CUSTOMER][NEUTRAL] Can you hear me?
[CUSTOMER][NEUTRAL] Can you hear me?
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][POSITIVE] That's fine. Thank you.
[AGENT][NEUTRAL] Hello, thank you for contacting APL. My name is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Can you hear me?
[CUSTOMER][NEUTRAL] Can you hear me?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Can you hear me?
[CUSTOMER][NEUTRAL] Can you hear me?