AccountId: 011433970860
ContactId: a6d9e313-6c39-4f70-a50c-e0e612942f87
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4380 ms
Total Talk Time (AGENT): 4380 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/20/a6d9e313-6c39-4f70-a50c-e0e612942f87_20250320T21:57_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?